Hi, how can I transfer a not yet answered call? Suppose you have a secretary and you want her to call someone for you (seems to be very common if you have a secretary :-) ). She calls person A then in some way she has to connect the called person A with another person B (the person who order to call, for example you). How can it be done? Thank you! Giorgio.
On Wed, May 28, 2008 at 12:11 PM, gincantalupo <gincantalupo at fgasoftware.com> wrote:> Hi, > how can I transfer a not yet answered call? > Suppose you have a secretary and you want her to call someone for you > (seems to be very common if you have a secretary :-) ). > She calls person A then in some way she has to connect the called person > A with another person B (the person who order to call, for example you). > How can it be done? > > Thank you! > > Giorgio. >The title of your post contradicts the body. If you want to accomplish the body, the receptionist just need to transfer the call after the called party answers. As for the posting title, I have never tried to transfer a call that was in a ringing state on Asterisk. It works on many other systems though. Have you tried it? Thanks, Steve Totaro
...we do this all the time -- transfering a ringing channel. Take a look at AMI Redirect. Never tried it on outbound calls, but it should work. -- exvito
Look up "blind transfer" "supervised transfer" and "attended transfer" on voip-info.org, the Asterisk book. gincantalupo wrote:> Hi, > how can I transfer a not yet answered call? > Suppose you have a secretary and you want her to call someone for you > (seems to be very common if you have a secretary :-) ). > She calls person A then in some way she has to connect the called person > A with another person B (the person who order to call, for example you). > How can it be done?-- Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS, T-1, PRI, Frame Relay, Linux, and network design. Based near Birmingham, AL. Now accepting clients worldwide.
Hi Ex Vito, I took a look at some wiki pages about the command you suggest but the redirection seems to be possible with bridged calls only (for example two calls to a conference room). I tried to do it with the .call file but it is like a blind call while the secretary needs to hear the available tone of the called phone before redirecting the ringing channel to the boss phone so I abandoned this method. Moreover...how can your secretary transfer a ringing channel to you? I made some tests with my SIP hard-phone but it is not possible to use *7, # or the transfer button on the phone when calling. How can you secretary (if you are so lucky to have one!) to transfer with her phone? Giorgio Ex Vito wrote:> ...we do this all the time -- transfering a ringing channel. > Take a look at AMI Redirect. > > Never tried it on outbound calls, but it should work. > -- > exvito > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >