Hello, I've been annoyed quite some time by behavior of queue timeout (specified as argument to Queue app). Basically if I specify timeout for queue 5 minutes, and ring time to agent for 15 seconds, and ring to agent starts at 4:59, agent will receive ring only for 1 second, after which call attempt will terminate. So, the question is - if anybody needs exact queue timing, with possibility that agent calls are terminated without finishing ring timeout? Please see issue http://bugs.digium.com/view.php?id=12690 - there's table of calculations, which explains how values are calculated now, and how I'm proposing. Regards, Atis -- Atis Lezdins, VoIP Project Manager / Developer, atis at iq-labs.net Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835