Hi List, Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will transfer that to specific extension. If the person is not there.(ignore the voicemail part) i need to get the call back to receptionist again. so she can tell the calling party he is not there or line is busy. how should i do this in asterisk ? will call parking work for this ? many thanks, Tharanga
Tharanga wrote:> Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will > transfer that to specific extension. If the person is not there.(ignore the > voicemail part) i need to get the call back to receptionist again. so she > can tell the calling party he is not there or line is busy. > how should i do this in asterisk ? will call parking work for this ?This is a hard one to pull off by machine. I think the easiest approach is to have the receptionist put the caller on hold, pick up another line, attempt to reach the destination party, and then blindly transfer if the call if they are available. Sure, it creates some inefficiencies in the process of getting the calls out of the receptionist's hands, but honestly sometimes the human approach is still the most economical. All other methods require some level of supervision as well, so just follow the 80/20 rule. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (706) 338-8599
Hi Tharanga, you could tell the receptionist to press *0 (see features.conf for details) to take the call again before it is sent to the voicemail. Giorgio Tharanga wrote:> Hi List, > > Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will > transfer that to specific extension. If the person is not there.(ignore the > voicemail part) i need to get the call back to receptionist again. so she > can tell the calling party he is not there or line is busy. > how should i do this in asterisk ? will call parking work for this ? > > many thanks, > Tharanga > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >-- _________________________________________________ Giorgio Incantalupo, mailto:gincantalupo at fgasoftware.com FG&A srl - http://www.fgasoftware.com - Voice at Work - The Agile PBX http://www.voiceatwork.eu Tel: 02997663.14, Fax: 0291390172
Tharanga wrote:> Hi List, > > Iam using asterisk 1.2.14. when someone call to my ip-pbx, receptionist will > transfer that to specific extension. If the person is not there.(ignore the > voicemail part) i need to get the call back to receptionist again. so she > can tell the calling party he is not there or line is busy. > how should i do this in asterisk ? will call parking work for this ?if the receptionist use blind transfer you can do this : To get call back from blind transfer use the ${BLINDTRANSFER} variable to callback when no one answer the transfered call. exten => _XXX,1,NoOp(${UNIQUEID} - ${DATETIME} - ${CALLERID} => ${EXTEN}) ; Add some call tracing exten => _XXX,2,Dial(SIP/${EXTEN},5,mTt) exten => _XXX,3,Gotoif($["x${BLINDTRANSFER}"="x"]?4:5) exten => _XXX,4,Hangup exten => _XXX,5,Set(tx=${BLINDTRANSFER:0:7}) exten => _XXX,6,Set(CALLERID(all)=RET_${EXTEN} <${CALLERID(num)}>) exten => _XXX,7,Dial(${tx},,mTt) exten => _XXX,8,Hangup ; exten => _XXX,103,Set(tx=${BLINDTRANSFER:0:7}) exten => _XXX,104,Wait(5) exten => _XXX,105,Set(CALLERID(all)=ERR_${EXTEN} <${CALLERID(num)}>) exten => _XXX,106,Dial(${tx},,mTt) exten => _XXX,107,Hangup example from http://www.voip-info.org/wiki/view/Asterisk+config+features.conf my macro for interal call (with custom ring different from external call) [macro-int] exten => s,1,Set(_ALERT_INFO=Custom 1) exten => s,n,Dial(${ARG1},60) exten => s,n,Gotoif($["x${BLINDTRANSFER}"="x"]?:jump) exten => s,n,Hangup exten => s,n(jump),Set(tx=${BLINDTRANSFER:0:7}) exten => s,n,Set(CALLERID(all)=RET_${EXTEN} <${CALLERID(num)}>) exten => s,n,Dial(${tx},20) exten => s,n,Hangup bye ll