Hello! I am working on a CRM web application developed on ASP and I need to integrate a webphone to make/receive/transfer/pause calls for each agent logued through the CRM interface. Is there a solution that I could use out there?. On the other hand, I need that a web browser pops up an url with the clients data for each call received. How I can generate this events? Thanks for any help Gustavo A. Gonz?lez Dto. de Infraestructura Despegar.com, Inc. ggonzalez at despegar.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080521/6edc70f3/attachment.htm
On Wed, 2008-05-21 at 18:06 -0300, Gustavo A Gonzalez wrote:> Hello! I am working on a CRM web application developed on ASP and I > need to integrate a webphone to make/receive/transfer/pause calls for > each agent logued through the CRM interface. Is there a solution that > I could use out there?. On the other hand, I need that a web browser > pops up an url with the clients data for each call received. How I can > generate this events? Thanks for any helpCheck out the Asterisk Manager Interface for doing these kinds of things. I think you'll find it'll do a lot of what you're trying to accomplish. -- Jared Smith Training Manager Digium, Inc.
Gustavo A Gonzalez wrote:> Hello! I am working on a CRM web application developed on ASP and I need > to integrate a webphone to make/receive/transfer/pause calls for each > agent logued through the CRM interface. Is there a solution that I could > use out there?. On the other hand, I need that a web browser pops up an > url with the clients data for each call received. How I can generate > this events? Thanks for any helpFor the softphone bit, you can use most soft phones as a helper application to the browser and define it to be triggered for "sip:" URIs. Then, just produce SIP URIs as links. To do CRM screen-pops of client data, there are a variety of approaches. Unless you're going to use a Java applet or a Flash form or something else that has the potential to bypass HTTP's statelessness, all of them revolve around the CRM app / browser going out and polling a web server -- rather frequently -- for any indication that an incoming call is being received. This is ugly, nasty, potentially resource-intensive, and largely unavoidable because there is not really a way for servers to actively "push" data to HTTP clients, HTTP keepalive and all that notwithstanding. You can do such polling with XMLHttpRequest and the associated accoutrements of "web 2.0" programming. -- Alex -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (706) 338-8599
On Wed, May 21, 2008 at 5:06 PM, Gustavo A Gonzalez <ggonzalez at despegar.com> wrote:> Hello! I am working on a CRM web application developed on ASP and I need to > integrate a webphone to make/receive/transfer/pause calls for each agent > logued through the CRM interface. Is there a solution that I could use out > there?. On the other hand, I need that a web browser pops up an url with the > clients data for each call received. How I can generate this events? Thanks > for any help > > > > > > > > Gustavo A. Gonz?lez > Dto. de Infraestructura > Despegar.com, Inc. > ggonzalez at despegar.comAJAX or Active X Jabber component works very well for popups, well if you already have a browser open. Thanks, Steve Totaro
Take a look at 1ephone.com ----- Original Message ----- From: "Gustavo A Gonzalez" To: asterisk-users at lists.digium.com Subject: [asterisk-users] ASP web phone Date: Wed, 21 May 2008 18:06:41 -0300 Hello! I am working on a CRM web application developed on ASP and I need to integrate a webphone to make/receive/transfer/pause calls for each agent logued through the CRM interface. Is there a solution that I could use out there?. On the other hand, I need that a web browser pops up an url with the clients data for each call received. How I can generate this events? Thanks for any help Gustavo A. Gonz?lez Dto. de Infraestructura Despegar.com, Inc. ggonzalez at despegar.com _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Mail.com Autos- Powered by Oncars.com: Drive By Today! http://www.oncars.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080526/8e0d8cac/attachment.htm
Active X only works for windows, try 1ephone it works on all operating systems and it has all the features for a call center ----- Original Message ----- From: "Steve Totaro" To: "Asterisk Users Mailing List - Non-Commercial Discussion" Subject: Re: [asterisk-users] ASP web phone Date: Wed, 21 May 2008 18:19:34 -0400 On Wed, May 21, 2008 at 5:06 PM, Gustavo A Gonzalez wrote: > Hello! I am working on a CRM web application developed on ASP and I need to > integrate a webphone to make/receive/transfer/pause calls for each agent > logued through the CRM interface. Is there a solution that I could use out > there?. On the other hand, I need that a web browser pops up an url with the > clients data for each call received. How I can generate this events? Thanks > for any help > > > > > > > > Gustavo A. Gonz?lez > Dto. de Infraestructura > Despegar.com, Inc. > ggonzalez at despegar.com AJAX or Active X Jabber component works very well for popups, well if you already have a browser open. Thanks, Steve Totaro _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Mail.com Autos- Powered by Oncars.com: Drive By Today! http://www.oncars.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080526/3fe47cf2/attachment.htm
I just treid it it working you can download the softphone and click to talk at 1ezphone.com/download ----- Original Message ----- From: "Bruce Ferrell" To: "Asterisk Users Mailing List - Non-Commercial Discussion" Subject: Re: [asterisk-users] ASP web phone Date: Mon, 26 May 2008 14:04:44 -0700 that domain doesn't seem to be working Bob G wrote: > Take a look at 1ephone.com > > ----- Original Message ----- > From: "Gustavo A Gonzalez" > To: asterisk-users at lists.digium.com > Subject: [asterisk-users] ASP web phone > Date: Wed, 21 May 2008 18:06:41 -0300 > > Hello! I am working on a CRM web application developed on ASP and I > need to integrate a webphone to make/receive/transfer/pause calls > for each agent logued through the CRM interface. Is there a solution > that I could use out there?. On the other hand, I need that a web > browser pops up an url with the clients data for each call received. > How I can generate this events? Thanks for any help > > > > > > > > *Gustavo A. Gonz?lez* > Dto. de Infraestructura > Despegar.com, Inc. > ggonzalez at despegar.com > > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- * Mail.com Autos * - Powered by > Oncars.com: Drive By Today! > > > ------------------------------------------------------------------------ > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Mail.com Autos- Powered by Oncars.com: Drive By Today! http://www.oncars.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080526/37c51444/attachment.htm
Taking a look at 1ephone.com mozilla gets SERVER NOT FOUND, going to google I can?t find good info. Thanks Gustavo A. Gonz?lez Dto. de Infraestructura Despegar.com, Inc. ggonzalez at despegar.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080527/c1954225/attachment-0001.htm
Because it is www.1ezphone.com <http://www.1ezphone.com/> Regards, Dean Collins dean at cognation.net Cognation Limited +1-212-203-4357 +61-2-9016-4652 (Sydney indial) ________________________________ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Gustavo A Gonzalez Sent: Tuesday, 27 May 2008 9:48 AM To: asterisk-users at lists.digium.com Subject: Re: [asterisk-users] ASP web phone Taking a look at 1ephone.com mozilla gets SERVER NOT FOUND, going to google I can?t find good info. Thanks Gustavo A. Gonz?lez Dto. de Infraestructura Despegar.com, Inc. ggonzalez at despegar.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080527/3fb0ffa2/attachment.htm
Thanks Dean, have you downloaded and tried it yet? ----- Original Message ----- From: "Dean Collins" To: "Asterisk Users Mailing List - Non-Commercial Discussion" Subject: Re: [asterisk-users] ASP web phone Date: Tue, 27 May 2008 10:14:52 -0400 Because it is www.1ezphone.com Regards, Dean Collins dean at cognation.net Cognation Limited +1-212-203-4357 +61-2-9016-4652 (Sydney indial) ------------------------------------------------------------------------ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Gustavo A Gonzalez Sent: Tuesday, 27 May 2008 9:48 AM To: asterisk-users at lists.digium.com Subject: Re: [asterisk-users] ASP web phone Taking a look at 1ephone.com mozilla gets SERVER NOT FOUND, going to google I can?t find good info. Thanks Gustavo A. Gonz?lez Dto. de Infraestructura Despegar.com, Inc. ggonzalez at despegar.com _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Mail.com Autos- Powered by Oncars.com: Drive By Today! http://www.oncars.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080527/8212f022/attachment.htm