bilal ghayyad
2008-May-13 12:44 UTC
[asterisk-users] Queuing if no one available to answer
Hi list; Any one can advise how to put the caller in the queue in case no one available to take his call? All are busy (having calls)? Regards Bilal
bilal ghayyad wrote:> Hi list; > > Any one can advise how to put the caller in the queue >;*************************************************** ;* Dial Operator's phone for 30 seconds, if no answer ;* play welcome message ;*************************************************** exten => s,5,Dial(SIP/4100,30,tkKwW) ;*********************************************** ;* Play your call is important to us, please wait ;* for the next available representative. ;*********************************************** exten => s,6,Playback(local/available-rep) ;********************************* ;* Place caller into the front-desk ;* queue and play hold music ;* for 120 seconds. If nobody picks ;* up call within that time, send ;* caller to the Directory ;********************************* exten => s,7,Set(CALLERID(num)=*${CALLERID(num)}) exten => s,8,Queue(front-desk|t|||120) exten => s,9,Playback(local/transfer-dial) exten => s,10,Goto(directory,s,1) exten => s,11,Hangup() -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
Thanks. If I find out some settings for soxmix, do you maybe know where can I change Asterisk settings for soxmix (parameters)? Regards, Alex -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of David Backeberg Sent: Tuesday, May 13, 2008 5:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues, monitor-join=yes, and volume On Tue, May 13, 2008 at 10:42 AM, Asterisk <asterisk at abraxas.si> wrote:> Is there any way to modify the volume (either lower the volume of the clients, or increase the volume of the agents) while doing the join of the "-in" and "-out" files into one recording?Uh-huh. Read the documentation for soxmix. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
It should already work, unles you configured your queue differently? :) l. On Tue, 13 May 2008 14:44:44 +0200, bilal ghayyad <bilmar_gh at yahoo.com> wrote:> Hi list; > > Any one can advise how to put the caller in the queue > in case no one available to take his call? All are > busy (having calls)? > > Regards > Bilal > >-- Loway Research - Home of QueueMetrics http://queuemetrics.com