Similar system and situation here
I finally taught mine to log off and on without logging in phantom
extensions or external numbers (THAT was almost a disaster) But prior
to that "Do Not Disturb" helped except for not allowing internal,
non-queue calls to be answered without going to VM.
I'm still getting some grief about the Poycom's lack of programmable
"feature" buttons (like log in / out) but it's working.
Dale
On Wed, May 7, 2008 at 4:49 PM, Tarek Sawah <t.sawah at gmail.com>
wrote:>
>
>
>
> Hello,
>
> I have given up hope of finding a solution for my problem and I think this
> is my last resort.
>
> At my company I have a Trixbox box and I used freePBX to configure the pbx.
>
> They have a queue with 15 static members.. they are not online all the
> time.. still when ever a call comes in the queue rings ALL members without
> skipping unavailable ones "offline ones" which creats so much
load on the
> system.
>
> I can't teach the agents to REMEMBER logging off the queue and logging
in ..
> so Static agents is what I have to do.. now it is a pain in the butt to
> manually login and logout agents and I can't get the agents.conf thing
work
> properly or work at ALL..
>
> Is there anyway that the queue senses the offline users and logthem off or
> at least skip them without the need for a manual operation?
>
>
>
> Tarek Sawah
>
> Technical Advisor
>
>
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