Oscar Patricio
2008-May-05 14:14 UTC
[asterisk-users] Unicall - How to automatically block collect calls
Hi! I am using asterisk with unicall in brasil. Everything was working fine, but now we want to set up a way to automatically drop collect calls, because we have an IVR answering all calls automatically! Can you tell me, what I have to configure to block collect calls in the asterisk? Thank you! Best regards, ?scar Patr?cio
Moises Silva
2008-May-05 14:36 UTC
[asterisk-users] Unicall - How to automatically block collect calls
The latest version of the driver included in http://www.moythreads.com/astunicall/ comes with a change that will set the variable UC_CATEGORY in your dialplan, Brasil has a special category for those calls, don't remember the name that will show up, but you can make a couple of tests and then drop any call with that specific category. Moy On Mon, May 5, 2008 at 9:14 AM, Oscar Patricio <oscar at iportalmais.pt> wrote:> Hi! > > I am using asterisk with unicall in brasil. > > Everything was working fine, but now we want to set up a way to > automatically drop collect calls, because we have an IVR answering all > calls automatically! > > Can you tell me, what I have to configure to block collect calls in the > asterisk? > > Thank you! > Best regards, > > ?scar Patr?cio > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- "I do not agree with what you have to say, but I'll defend to the death your right to say it." Voltaire
Matt Florell
2008-May-06 11:37 UTC
[asterisk-users] Predictive dialer - which one would you recommend?
On 5/6/08, Asterisk <asterisk at abraxas.si> wrote:> Hi guys, > > I would like to ask you, if any of you has any experiences with the predictive dialers available for Asterisk? Are open source predictive dialers such as VICIDIAL Dialer any good? > > Which one would you recommend for a ca. 45 seat call center where most of the agents work on both inbound/outbound and are already using their own CTI software (so the predictive dialer software will be an appendix to the existing system and should be integrated with 3rd party software reasonably easy). > > Thanks, > AlexI think that VICIDIAL is pretty good(full disclosure, I wrote it). It is currently in use at over 700 companies in over 70 countries around the world and is available in 9 languages. 45 seats blended are no problem for VICIDIAL, we even have some installtions running that are over 300 seats. As for integration with 3rd party software, we have integrated with many different kinds of web-based and client/server applications for our clients. Could you explain a little more exactly what functions that you would want the call center software to perform, and what functions you want your existing application to perform? Thanks, MATT---