asterisk users - Feb 2008 - problem transferring calls some of the times

Hi All

Sorry to be a bother again but seems like I just cant get away from the 
problems.

This time my problem is that *sometimes* a user cant transfer a call 
from one extension to another, I have narrowed down the problem to it 
only happening to calls from outside the internal system.

The wierd thing about the problem is that it comes and goes one moment 
the user can transfer, and the next call he can't.

I am running:

    * Asterisk 1.4.17
    * Zaptel 1.4.7.1
    * Libpri 1.4.3

Using the following phones and firmware

    * Grandstream GXP2000 (with ext pad) : 1.1.4.14
    * Grandstream BT200 : 1.1.4.18

I have set up the phones to log debug logs to a syslog server, I am 
still trying to figure out what exactly the log says.

Is it an * problem, or Grandstream problem

Does anyone know if I am able to see the keysequence the user types into 
the phone (just in case it might even be a user made problem), I have 
tried scanning though the logs of a failed call, but could not see any 
lines that can be a keypress, or maybe I am looking in the incorrect spot?

Your help will be greatly appreciated.

Let me know if, in any way, I can shed some more light on the subject.

Thanks in advance
Ian
-- 
www.vddi.co.za <http://www.vddi.co.za/>
I Coetzee
IT Tegnikus
Telefoon 	: 	012 664 2300
Selfoon 	: 	079 522 6519
Faks 	: 	012 644 2902
E-pos 	: 	ian at vddi.co.za
Skype 	: 	vddb_igcoetzee

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Is it AFTER you have parked a call?  Meaning, for example, you transfer 
an incoming call to 700.  No problem.  Later, when it's picked up from 
701, can it NOT be transferred again? 

Moj

Ian wrote:
> Hi All
>
> Sorry to be a bother again but seems like I just cant get away from 
> the problems.
>
> This time my problem is that *sometimes* a user cant transfer a call 
> from one extension to another, I have narrowed down the problem to it 
> only happening to calls from outside the internal system.
>
> The wierd thing about the problem is that it comes and goes one moment 
> the user can transfer, and the next call he can't.
>
> I am running:
>
>     * Asterisk 1.4.17
>     * Zaptel 1.4.7.1
>     * Libpri 1.4.3
>
> Using the following phones and firmware
>
>     * Grandstream GXP2000 (with ext pad) : 1.1.4.14
>     * Grandstream BT200 : 1.1.4.18
>
> I have set up the phones to log debug logs to a syslog server, I am 
> still trying to figure out what exactly the log says.
>
> Is it an * problem, or Grandstream problem
>
> Does anyone know if I am able to see the keysequence the user types 
> into the phone (just in case it might even be a user made problem), I 
> have tried scanning though the logs of a failed call, but could not 
> see any lines that can be a keypress, or maybe I am looking in the 
> incorrect spot?
>
> Your help will be greatly appreciated.
>
> Let me know if, in any way, I can shed some more light on the subject.
>
> Thanks in advance
> Ian
> -- 
> www.vddi.co.za <http://www.vddi.co.za/>
> I Coetzee
> IT Tegnikus
> Telefoon 	: 	012 664 2300
> Selfoon 	: 	079 522 6519
> Faks 	: 	012 644 2902
> E-pos 	: 	ian at vddi.co.za
> Skype 	: 	vddb_igcoetzee
>
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>
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