asterisk users - Feb 2008 - AGI: Not getting answers from get_data in a call-file call

I have the following situation: I drop a call-file into the Asterisk
spool directory and I get called back. That all works. 


And I have this script:

    #!/usr/bin/perl -w

    use Asterisk::AGI;

    my $AGI = new Asterisk::AGI;
    my %input = $AGI->ReadParse();

    $AGI->answer();

    my $i;
    $i = $AGI->channel_status();
    $AGI->say_digits($i);

    $i = $AGI->get_data("one-moment-please", 10000, 3);
    $AGI->say_digits($i);


As you can see, nothing serious. When running this script in a
normal telephone call, it works. When running this script in the
call created with the call-file, I do hear the output of the first
say_digits and the one-moment-please, but the pressing of the DTMF
keys is not recognized by the system, the get_data() times out and
the function returns nothing.

This script once worked in 1.2.x (It was part of a bigger project)
but now that I want to move it to 1.4 it gives this strange behaviour.

Is there anybody with a hint on how to resolve this?

Edwin

-- 
Edwin Groothuis      |            Personal website: http://www.mavetju.org
edwin at mavetju.org    |              Weblog: http://www.mavetju.org/weblog/

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Edwin Groothuis wrote:
> I have the following situation: I drop a call-file into the Asterisk
> spool directory and I get called back. That all works. 
> 
> 
> And I have this script:
> 
>     #!/usr/bin/perl -w
> 
>     use Asterisk::AGI;
> 
>     my $AGI = new Asterisk::AGI;
>     my %input = $AGI->ReadParse();
> 
>     $AGI->answer();
> 
>     my $i;
>     $i = $AGI->channel_status();
>     $AGI->say_digits($i);
> 
>     $i = $AGI->get_data("one-moment-please", 10000, 3);
>     $AGI->say_digits($i);
> 
> 
> As you can see, nothing serious. When running this script in a
> normal telephone call, it works. When running this script in the
> call created with the call-file, I do hear the output of the first
> say_digits and the one-moment-please, but the pressing of the DTMF
> keys is not recognized by the system, the get_data() times out and
> the function returns nothing.
> 
> This script once worked in 1.2.x (It was part of a bigger project)
> but now that I want to move it to 1.4 it gives this strange behaviour.
> 
> Is there anybody with a hint on how to resolve this?
You'd need to show us:

a) The call file
b) the snippet of extensions.conf that this is called in

- --
Kind Regards,

Matt Riddell
Director
_______________________________________________

http://www.venturevoip.com (Great new VoIP end to end solution)
http://www.venturevoip.com/news.php (Daily Asterisk News - html)
http://www.venturevoip.com/newrssfeed.php (Daily Asterisk News - rss)
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> a) The call file
Channel: Zap/g4/0409227633
MaxRetries: 0
RetryTime: 60
WaitTime: 30
Extension: 0409227633
Callerid: 0409227633
Context: barnet-callback
Priority: 1
> b) the snippet of extensions.conf that this is called in
;
; dial back
;
exten => 0293353699,1,AGI(callback1.agi)

[barnet-callback]
exten => _.X,1,NoOp(callback time)
exten => _.X,n,Answer()
exten => _.X,n,AGI(callback2.agi)
exten => _.X,n,Hangup
exten => OutgoingSpoolFailed,1,NoOp(Failed)


You dial in on 02 9335 3699, come into the AGI script which creates
the above call-file (that works), it calls you back on via the
call-file and then drops into the callback2.agi script which is the
one I had in the earlier email.

As I said earlier: nothing strange, nothing spectacular. Just strange
that it doesn't work for calls initiated by Asterisk.

-- 
Edwin Groothuis      |            Personal website: http://www.mavetju.org
edwin at mavetju.org    |              Weblog: http://www.mavetju.org/weblog/

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Have you tried with AGI Debug on?

- --
Kind Regards,

Matt Riddell
Director
_______________________________________________

http://www.venturevoip.com (Great new VoIP end to end solution)
http://www.venturevoip.com/news.php (Daily Asterisk News - html)
http://www.venturevoip.com/newrssfeed.php (Daily Asterisk News - rss)
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> Have you tried with AGI Debug on?
Yes! Even before you asked :-)

This is when I use DeadAgi (for some reason):

    -- Executing [h at barnet-callback:3] DeadAGI("Zap/4:103-1",
"callback2.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/callback2.agi
AGI Tx >> agi_request: callback2.agi
AGI Tx >> agi_channel: Zap/4:103-1
AGI Tx >> agi_language: en
AGI Tx >> agi_type: Zap
AGI Tx >> agi_uniqueid: 1202098745.49994
AGI Tx >> agi_callerid: 0288159096
AGI Tx >> agi_calleridname: unknown
AGI Tx >> agi_callingpres: 3
AGI Tx >> agi_callingani2: 0
AGI Tx >> agi_callington: 33
AGI Tx >> agi_callingtns: 0
AGI Tx >> agi_dnid: 88159305
AGI Tx >> agi_rdnis: unknown
AGI Tx >> agi_context: barnet-callback
AGI Tx >> agi_extension: h
AGI Tx >> agi_priority: 3
AGI Tx >> agi_enhanced: 0.0
AGI Tx >> agi_accountcode:
AGI Tx >>
AGI Rx << CHANNEL STATUS
AGI Tx >> 200 result=6
AGI Rx << SAY DIGITS 6 ""
[Feb  4 15:19:19] WARNING[19954]: file.c:643 ast_readaudio_callback: Failed to
write frame
    -- <Zap/4:103-1> Playing 'digits/6' (language 'en')
AGI Tx >> 200 result=-1
AGI Rx << GET DATA one-moment-please 10000 3
[Feb  4 15:19:19] WARNING[19954]: file.c:643 ast_readaudio_callback: Failed to
write frame
    -- <Zap/4:103-1> Playing 'one-moment-please' (language
'en')
AGI Tx >> 200 result=-1
AGI Rx << SAY DIGITS 1 ""
[Feb  4 15:19:19] WARNING[19954]: file.c:643 ast_readaudio_callback: Failed to
write frame
    -- <Zap/4:103-1> Playing 'digits/1' (language 'en')
AGI Tx >> 200 result=-1
    -- AGI Script callback2.agi completed, returning -1


And this is with normal AGI:

    -- Executing [0288159096 at barnet-callback:3] AGI("Zap/4:100-1",
"callback2.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/callback2.agi
AGI Tx >> agi_request: callback2.agi
AGI Tx >> agi_channel: Zap/4:100-1
AGI Tx >> agi_language: en
AGI Tx >> agi_type: Zap
AGI Tx >> agi_uniqueid: 1202099898.50183
AGI Tx >> agi_callerid: 0288159096
AGI Tx >> agi_calleridname: unknown
AGI Tx >> agi_callingpres: 3
AGI Tx >> agi_callingani2: 0
AGI Tx >> agi_callington: 33
AGI Tx >> agi_callingtns: 0
AGI Tx >> agi_dnid: 82572599
AGI Tx >> agi_rdnis: unknown
AGI Tx >> agi_context: barnet-callback
AGI Tx >> agi_extension: 0288159096
AGI Tx >> agi_priority: 3
AGI Tx >> agi_enhanced: 0.0
AGI Tx >> agi_accountcode:
AGI Tx >>
AGI Rx << ANSWER
AGI Tx >> 200 result=0
AGI Rx << CHANNEL STATUS
AGI Tx >> 200 result=6
AGI Rx << SAY DIGITS 6 ""
    -- <Zap/4:100-1> Playing 'digits/6' (language 'en')
AGI Tx >> 200 result=0
AGI Rx << GET DATA one-moment-please 10000 3
    -- <Zap/4:100-1> Playing 'one-moment-please' (language
'en')
AGI Tx >> 200 result= (timeout)
    -- AGI Script callback2.agi completed, returning 0


When running it as a normal call (i.e. not initated by a call-file),
it shows up with:

AGI Rx << GET DATA one-moment-please 10000 3
    -- <Zap/93-1> Playing 'one-moment-please' (language
'en')
AGI Tx >> 200 result=354
AGI Rx << SAY DIGITS 354 ""
    -- <Zap/93-1> Playing 'digits/3' (language 'en')
    -- <Zap/93-1> Playing 'digits/5' (language 'en')
    -- <Zap/93-1> Playing 'digits/4' (language 'en')
AGI Tx >> 200 result=0


-- 
Edwin Groothuis      |            Personal website: http://www.mavetju.org
edwin at mavetju.org    |              Weblog: http://www.mavetju.org/weblog/

Hi all

Just trying to set up a queue and wondering if this is possible.

We have 3 agents, One of them is sort of the first point of contact

What i am looking to do is

1. Someone rings the queue.

2. It rings Agent A.. If Agent A is on the phone then put them on hold 
for 120 seconds, and if Agent A gets off the phone within those 120 
seconds, put the call to them.

3. If 120 seconds expires, then call agent B, if B rings out, Call agent C

So all i need is for the call to wait 120 seconds for agent A to get off 
the phone. Then progress the call if they dont.

Is this possible? If so, any pointers?

Cheers
- Kev

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You create three queues: queue A has only agent A, queue B only agent B,  
and queue C only agent C.
You call the firts queue witha timeout of 120 seconds; if call timed out,  
you call queue B with a timeout of 120 seconds and so on.
One note: this does not sound great from a service-level point of view :-)
l.



On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <kev at mailcall.com.au> wrote:
> Hi all
>
> Just trying to set up a queue and wondering if this is possible.
>
> We have 3 agents, One of them is sort of the first point of contact
>
> What i am looking to do is
>
> 1. Someone rings the queue.
>
> 2. It rings Agent A.. If Agent A is on the phone then put them on hold
> for 120 seconds, and if Agent A gets off the phone within those 120
> seconds, put the call to them.
>
> 3. If 120 seconds expires, then call agent B, if B rings out, Call agent  
> C
>
> So all i need is for the call to wait 120 seconds for agent A to get off
> the phone. Then progress the call if they dont.
>
> Is this possible? If so, any pointers?
>
> Cheers
> - Kev
>


-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.com

Sorry to be painful, But how do i set the queue timeout?

Regards
Kev

Lenz wrote:
> You create three queues: queue A has only agent A, queue B only agent B,  
> and queue C only agent C.
> You call the firts queue witha timeout of 120 seconds; if call timed out,  
> you call queue B with a timeout of 120 seconds and so on.
> One note: this does not sound great from a service-level point of view :-)
> l.
>
>
>
> On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <kev at mailcall.com.au>
wrote:
>
>   
>> Hi all
>>
>> Just trying to set up a queue and wondering if this is possible.
>>
>> We have 3 agents, One of them is sort of the first point of contact
>>
>> What i am looking to do is
>>
>> 1. Someone rings the queue.
>>
>> 2. It rings Agent A.. If Agent A is on the phone then put them on hold
>> for 120 seconds, and if Agent A gets off the phone within those 120
>> seconds, put the call to them.
>>
>> 3. If 120 seconds expires, then call agent B, if B rings out, Call
agent
>> C
>>
>> So all i need is for the call to wait 120 seconds for agent A to get
off
>> the phone. Then progress the call if they dont.
>>
>> Is this possible? If so, any pointers?
>>
>> Cheers
>> - Kev
>>
>>     
>
>
>
>   

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believed to be clean.

Hello!

I m reading all sorts of descriptions of FastAGI() on the internet but  
I m finding no information how asterisk signals the remote process  
that the connection has been hungup. In an AGI script you receive a  
SIGHUP. What happens with a FastAGI connection?

Regards