Hello all,
Just starting to setup asterisk v 1.4.11 and need to run three distinct phone
systems for three different companies.
So far, I have inbound lines going to the appropriate dial plan within the
extensions.conf file. I'm using
exten => _X.,1,NoOp(FROM NUMBER: ${SIP_HEADER(TO):5:10})
to determine which number is being dialed by the caller and then using a gotoif
to get to correct greeting (correct company).
My question is... lets assume all three companies have extension numbers being
2000, 2001 & 2002, how does one separate them?
Or, lets say the extensions are:
company A --> 2000, 2001,2002
company B --> 3000, 3001, 3002
company C --> 4000, 4001, 4002
Since they're on one server with one asterisk process, how can I use context
correctly so that the user at 4002 cannot get through to the user at company A
whose extension is 2000 as currently, I can dial 2000 from phone 4002.
That's my current problem, how should this be setup? Is my architecture
correct? Should I be running different processes for each company? Can context
resolve what I need?
Please advise.
thanks,
Otto
Eric C. wrote:> Hello all, > > Just starting to setup asterisk v 1.4.11 and need to run three distinct phone systems for three different companies. > So far, I have inbound lines going to the appropriate dial plan within the extensions.conf file. I'm using > > exten => _X.,1,NoOp(FROM NUMBER: ${SIP_HEADER(TO):5:10}) > > to determine which number is being dialed by the caller and then using a gotoif to get to correct greeting (correct company). > > My question is... lets assume all three companies have extension numbers being 2000, 2001 & 2002, how does one separate them? > Or, lets say the extensions are: > > company A --> 2000, 2001,2002 > company B --> 3000, 3001, 3002 > company C --> 4000, 4001, 4002 > > Since they're on one server with one asterisk process, how can I use context correctly so that the user at 4002 cannot get through to the user at company A whose extension is 2000 as currently, I can dial 2000 from phone 4002. > > That's my current problem, how should this be setup? Is my architecture correct? Should I be running different processes for each company? Can context resolve what I need? > > Please advise. > > thanks, > Otto >First off, *nuke* the default context in sip.conf, extensions.conf, and voicemail.conf ... it will just get you into trouble! I do something like in my extensions.conf file: [incoming] exten => 2082292222,1,Goto(s,1,incoming-acme) exten => 2082293333,1,Goto(s,1,incoming-fido) exten => 2082294444,1,Goto(s,1,incoming-big-jims) ... [incoming-acme] exten => s,1,Answer() exten => s,n,Wait(0.75) exten => s,n(greeting),Playback(brief-directory-acme) exten => s,n(exten),Background(vm-enter-num-to-call) exten => s,n,WaitExten(5) exten => s,n(goodbye),Playback(vm-goodbye) exten => s,n(end),Hangup() ; these are the extensions that are exposed both to internal callers as ; well as to incoming calls... be careful what you put here. include => extens-acme exten => i,1,Playback(pbx-invalid) exten => i,n,Goto(s,exten) exten => t,1,Goto(s,goodbye) [internal-acme] exten => s,1,Answer() exten => s,n(exten),Background(vm-enter-num-to-call) exten => s,n,WaitExten(5) exten => s,n(goodbye),Playback(vm-goodbye) exten => s,n(end),Hangup() include => outbound-toll include => outbound-local include => extens-acme ; for our SIP phones, we can program a non-numeric extension exten => voicemail,1,VoicemailMain(${CALLERIDNUM}@acme) exten => voicemail,n,Hangup() ; and for DTMF coming through an ATA... exten => 777,1,Goto(voicemail) [extens-acme] exten => 111,1,Macro(stdexten,111,${PHILIP}) exten => 111,n,Goto(s,exten) ... [outbound-local] exten => _NXXXXXX,1,Dial(${TRUNK}/${AREA}${EXTEN},,r) exten => _NXXXXXX,n,Congestion() exten => _NXXXXXX,n,Hangup() [outbound-toll] exten => _NXXXXXXXXX,1,Dial(${TRUNK}/${EXTEN},,r) exten => _NXXXXXXXXX,n,Congestion() exten => _NXXXXXXXXX,n,Hangup() exten => _011.,1,Dial(${TRUNK}/${EXTEN:3},,r) exten => _011.,n,Congestion() exten => _011.,n,Hangup() Note: we had to modify the stdexten macro to be: [macro-stdexten]; ; ; Standard extension macro: ; ${ARG1} - Extension (we could have used ${MACRO_EXTEN} here as well) ; ${ARG2} - Device(s) to ring ; exten => s,1,Dial(${ARG2},20) ; Ring the inter exten => s,2,Goto(s-${DIALSTATUS},1) ; Jump based on exten => s-NOANSWER,1,Voicemail(u${ARG1}) ; If unavailable, send t exten => s-NOANSWER,2,MacroExit() ; If they press #, retur exten => s-BUSY,1,Voicemail(b${ARG1}) ; If busy, send to voice exten => s-BUSY,2,MacroExit() ; If they press #, return to start exten => _s-.,1,Goto(s-NOANSWER,1) ; Treat anything exten => a,1,VoicemailMain(${ARG1}) that is, we got rid of all instances of "Goto(s,1,default)". The result is that if the caller bails out of voicemail or completes his message, the macro returns to the next priority. Hence having: exten => 111,1,Macro(stdexten,111,${PHILIP}) exten => 111,n,Goto(s,exten) you could also "Hangup()" as the 2nd priority... You would need to have "exten" defined as a label for both the "incoming-acme" as well as "internal-acme" contexts (and they will probably do different things). There are undoubtedly better ways to do this, but we find it's simple and maintainable and works well enough for us. -Philip
Eric C. wrote:> Hello all, > > Just starting to setup asterisk v 1.4.11 and need to run three distinct phone systems for three different companies. > So far, I have inbound lines going to the appropriate dial plan within the extensions.conf file. I'm using > > exten => _X.,1,NoOp(FROM NUMBER: ${SIP_HEADER(TO):5:10}) > > to determine which number is being dialed by the caller and then using a gotoif to get to correct greeting (correct company). > > My question is... lets assume all three companies have extension numbers being 2000, 2001 & 2002, how does one separate them? > Or, lets say the extensions are: > > company A --> 2000, 2001,2002 > company B --> 3000, 3001, 3002 > company C --> 4000, 4001, 4002 > > Since they're on one server with one asterisk process, how can I use context correctly so that the user at 4002 cannot get through to the user at company A whose extension is 2000 as currently, I can dial 2000 from phone 4002. > > That's my current problem, how should this be setup? Is my architecture correct? Should I be running different processes for each company? Can context resolve what I need? > > Please advise. > > thanks, > Otto >First off, *nuke* the default context in sip.conf, extensions.conf, and voicemail.conf ... it will just get you into trouble! I do something like in my extensions.conf file: [incoming] exten => 2082292222,1,Goto(s,1,incoming-acme) exten => 2082293333,1,Goto(s,1,incoming-fido) exten => 2082294444,1,Goto(s,1,incoming-big-jims) ... [incoming-acme] exten => s,1,Answer() exten => s,n,Wait(0.75) exten => s,n(greeting),Playback(brief-directory-acme) exten => s,n(exten),Background(vm-enter-num-to-call) exten => s,n,WaitExten(5) exten => s,n(goodbye),Playback(vm-goodbye) exten => s,n(end),Hangup() ; these are the extensions that are exposed both to internal callers as ; well as to incoming calls... be careful what you put here. include => extens-acme exten => i,1,Playback(pbx-invalid) exten => i,n,Goto(s,exten) exten => t,1,Goto(s,goodbye) [internal-acme] exten => s,1,Answer() exten => s,n(exten),Background(vm-enter-num-to-call) exten => s,n,WaitExten(5) exten => s,n(goodbye),Playback(vm-goodbye) exten => s,n(end),Hangup() include => outbound-toll include => outbound-local include => extens-acme ; for our SIP phones, we can program a non-numeric extension exten => voicemail,1,VoicemailMain(${CALLERIDNUM}@acme) exten => voicemail,n,Hangup() ; and for DTMF coming through an ATA... exten => 777,1,Goto(voicemail) [extens-acme] exten => 111,1,Macro(stdexten,111,${PHILIP}) exten => 111,n,Goto(s,exten) ... [outbound-local] exten => _NXXXXXX,1,Dial(${TRUNK}/${AREA}${EXTEN},,r) exten => _NXXXXXX,n,Congestion() exten => _NXXXXXX,n,Hangup() [outbound-toll] exten => _NXXXXXXXXX,1,Dial(${TRUNK}/${EXTEN},,r) exten => _NXXXXXXXXX,n,Congestion() exten => _NXXXXXXXXX,n,Hangup() exten => _011.,1,Dial(${TRUNK}/${EXTEN:3},,r) exten => _011.,n,Congestion() exten => _011.,n,Hangup() Note: we had to modify the stdexten macro to be: [macro-stdexten]; ; ; Standard extension macro: ; ${ARG1} - Extension (we could have used ${MACRO_EXTEN} here as well) ; ${ARG2} - Device(s) to ring ; exten => s,1,Dial(${ARG2},20) ; Ring the inter exten => s,2,Goto(s-${DIALSTATUS},1) ; Jump based on exten => s-NOANSWER,1,Voicemail(u${ARG1}) ; If unavailable, send t exten => s-NOANSWER,2,MacroExit() ; If they press #, retur exten => s-BUSY,1,Voicemail(b${ARG1}) ; If busy, send to voice exten => s-BUSY,2,MacroExit() ; If they press #, return to start exten => _s-.,1,Goto(s-NOANSWER,1) ; Treat anything exten => a,1,VoicemailMain(${ARG1}) that is, we got rid of all instances of "Goto(s,1,default)". The result is that if the caller bails out of voicemail or completes his message, the macro returns to the next priority. Hence having: exten => 111,1,Macro(stdexten,111,${PHILIP}) exten => 111,n,Goto(s,exten) you could also "Hangup()" as the 2nd priority... You would need to have "exten" defined as a label for both the "incoming-acme" as well as "internal-acme" contexts (and they will probably do different things). There are undoubtedly better ways to do this, but we find it's simple and maintainable and works well enough for us. -Philip ///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Thanks for the excellent model on how to set things up. That being said, if Company A and company B both want their extension to go from 2000 .. 200X, how best be that set up?
Diego Andrés Asenjo González
2007-Dec-13 23:53 UTC
[asterisk-users] One server, multiple companies
---------- Mensaje reenviado ----------> From: Eric C. <zipperless at hotmail.com> > To: <asterisk-users at lists.digium.com> > Date: Sun, 9 Dec 2007 19:55:51 -0500 > Subject: [asterisk-users] One server, multiple companies > > Hello all, > > Just starting to setup asterisk v 1.4.11 and need to run three distinct > phone systems for three different companies. > So far, I have inbound lines going to the appropriate dial plan within the > extensions.conf file. I'm using > > exten => _X.,1,NoOp(FROM NUMBER: ${SIP_HEADER(TO):5:10}) > > to determine which number is being dialed by the caller and then using a > gotoif to get to correct greeting (correct company). > > My question is... lets assume all three companies have extension numbers > being 2000, 2001 & 2002, how does one separate them? > Or, lets say the extensions are: > > company A --> 2000, 2001,2002 > company B --> 3000, 3001, 3002 > company C --> 4000, 4001, 4002 > > Since they're on one server with one asterisk process, how can I use > context correctly so that the user at 4002 cannot get through to the user at > company A whose extension is 2000 as currently, I can dial 2000 from phone > 4002. > > That's my current problem, how should this be setup? Is my architecture > correct? Should I be running different processes for each company? Can > context resolve what I need?Hi, You should try DeStar, a management interface for Asterisk: http://destar.berlios.de/ DeStar supports "Virtual PBXs", then you can install it and take a look at the dialplan. Sorry for the late answer but I've just read the list messages. Bye, Diego Andr?s. So Please advise.> > thanks, > Otto > > >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20071213/a967b943/attachment.htm