I am trying to figure out how long a caller waited in queue for someone to answer versus how long they stayed on the phone after the answer. I am assuming that the duration is the total talk time and that the billsecs are the total time in queue. is this correct? or should i be deducting the billsecs from the duration to get this number? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070820/3954cda9/attachment.htm
On Mon, 2007-08-20 at 11:45 -0500, Jordan Novak wrote:> I am trying to figure out how long a caller waited in queue for > someone to answer versus how long they stayed on the phone after the > answer. I am assuming that the duration is the total talk time and > that the billsecs are the total time in queue. is this correct? or > should i be deducting the billsecs from the duration to get this > number?That information you need to extract from queue_log and not from the CDR. You need something like Queuemetrics to give you comprehensive reports on queue and agent activity. -- Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director de Tecnolog?a +52-55-91169161 ext 2001 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20070820/ab0a80a1/attachment.pgp
On Mon, 2007-08-20 at 11:45 -0500, Jordan Novak wrote:> I am trying to figure out how long a caller waited in queue for > someone to answer versus how long they stayed on the phone after the > answer. I am assuming that the duration is the total talk time and > that the billsecs are the total time in queue. is this correct? or > should i be deducting the billsecs from the duration to get this > number?I HOPE you have the two reversed. Usually, the duration is the total time from the moment Asterisk picked up the incoming call, to the time the conversation ended. The billsecs is usually smaller-- the time from the moment the callee answered the ringing phone to the end of the conversation. So, the billsec field is usually SMALLER than the duration.> _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3239 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20070820/16a3e8ea/attachment.bin