HI all, I have a queue say 5000 and there are 10 member in the queue. When there is a call to the queue, the members will ring according to the defined strategy. In day end, I have to create a report about the queue and its member. But I found that it is very difficult to find the relation for the call to queue and the member who pick the call in CDR. Say, caller A calls the queue, queue member 9 pick the call. I want to know the caller A waiting time, conversion time for Caller A and member 9. Such relationship is very difficult to find in CDR. Anyone have such experience and how can I get such information? ango
You will probably find what you are looking for here: /var/log/asterisk/queue_log -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rilawich Ango Sent: Saturday, April 14, 2007 21:07 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] queue report problem HI all, I have a queue say 5000 and there are 10 member in the queue. When there is a call to the queue, the members will ring according to the defined strategy. In day end, I have to create a report about the queue and its member. But I found that it is very difficult to find the relation for the call to queue and the member who pick the call in CDR. Say, caller A calls the queue, queue member 9 pick the call. I want to know the caller A waiting time, conversion time for Caller A and member 9. Such relationship is very difficult to find in CDR. Anyone have such experience and how can I get such information? ango _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Where can I get the meaning of each field in queue_log? On 4/15/07, Darryl Dunkin <ddunkin@netos.net> wrote:> You will probably find what you are looking for here: > /var/log/asterisk/queue_log > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rilawich > Ango > Sent: Saturday, April 14, 2007 21:07 > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [asterisk-users] queue report problem > > HI all, > I have a queue say 5000 and there are 10 member in the queue. When > there is a call to the queue, the members will ring according to the > defined strategy. In day end, I have to create a report about the > queue and its member. But I found that it is very difficult to find > the relation for the call to queue and the member who pick the call in > CDR. Say, caller A calls the queue, queue member 9 pick the call. I > want to know the caller A waiting time, conversion time for Caller A > and member 9. Such relationship is very difficult to find in CDR. > Anyone have such experience and how can I get such information? > ango > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Here: http://www.voip-info.org/wiki/view/Asterisk+log+queue_log On 4/15/07, Rilawich Ango <maillisting@gmail.com> wrote:> > Where can I get the meaning of each field in queue_log? > > On 4/15/07, Darryl Dunkin <ddunkin@netos.net> wrote: > > You will probably find what you are looking for here: > > /var/log/asterisk/queue_log > > > > -----Original Message----- > > From: asterisk-users-bounces@lists.digium.com > > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rilawich > > Ango > > Sent: Saturday, April 14, 2007 21:07 > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: [asterisk-users] queue report problem > > > > HI all, > > I have a queue say 5000 and there are 10 member in the queue. When > > there is a call to the queue, the members will ring according to the > > defined strategy. In day end, I have to create a report about the > > queue and its member. But I found that it is very difficult to find > > the relation for the call to queue and the member who pick the call in > > CDR. Say, caller A calls the queue, queue member 9 pick the call. I > > want to know the caller A waiting time, conversion time for Caller A > > and member 9. Such relationship is very difficult to find in CDR. > > Anyone have such experience and how can I get such information? > > ango > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070415/c2272a0e/attachment.htm
Queuemetrics is a nice commercial product if you want a very nice UI with all sorts of reporting and functionality including live monitoring and VNC. They also have a free script that will load your queue_log file into a database. Then you can run queries quite easily. If you do any of that, I suggest you put the DB on a separate box than your production Asterisk server. Thanks, Steve Yossi Ben Hagai wrote:> Here: > http://www.voip-info.org/wiki/view/Asterisk+log+queue_log > > On 4/15/07, *Rilawich Ango* <maillisting@gmail.com > <mailto:maillisting@gmail.com>> wrote: > > Where can I get the meaning of each field in queue_log? > > On 4/15/07, Darryl Dunkin < ddunkin@netos.net > <mailto:ddunkin@netos.net>> wrote: > > You will probably find what you are looking for here: > > /var/log/asterisk/queue_log > > > > -----Original Message----- > > From: asterisk-users-bounces@lists.digium.com > <mailto:asterisk-users-bounces@lists.digium.com> > > [mailto:asterisk-users-bounces@lists.digium.com > <mailto:asterisk-users-bounces@lists.digium.com>] On Behalf Of > Rilawich > > Ango > > Sent: Saturday, April 14, 2007 21:07 > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: [asterisk-users] queue report problem > > > > HI all, > > I have a queue say 5000 and there are 10 member in the queue. When > > there is a call to the queue, the members will ring according to the > > defined strategy. In day end, I have to create a report about the > > queue and its member. But I found that it is very difficult to find > > the relation for the call to queue and the member who pick the > call in > > CDR. Say, caller A calls the queue, queue member 9 pick the call. I > > want to know the caller A waiting time, conversion time for > Caller A > > and member 9. Such relationship is very difficult to find in CDR. > > Anyone have such experience and how can I get such information? > > ango >
An open source queue log analyzer that we find useful... http://www.micpc.com/qloganalyzer/ in combination with CDR analysis... http://www.areski.net/asterisk-stat-v2/about.php regards, Drew Rilawich Ango wrote:> HI all, > I have a queue say 5000 and there are 10 member in the queue. When > there is a call to the queue, the members will ring according to the > defined strategy. In day end, I have to create a report about the > queue and its member. But I found that it is very difficult to find > the relation for the call to queue and the member who pick the call in > CDR. Say, caller A calls the queue, queue member 9 pick the call. I > want to know the caller A waiting time, conversion time for Caller A > and member 9. Such relationship is very difficult to find in CDR. > Anyone have such experience and how can I get such information? > ango >-- Drew Gibson Systems Administrator OANDA Corporation www.oanda.com