Hello list, we noticed that in some conditions Asterisk would not log queue exit records, thus producing a queue_log lacking some end-of-queue events. I have then prepared a small tutorial to get you started on tracking queue exit conditions that cause the problem. http://astrecipes.net/index.php?n=256 Comments/suggestions are welcome. l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com