Have a question for the group If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. Any ideas Eric Hall Vice-president Amaxx, Inc. "Customized IT Solutions" 5925B Wilcox Place Dublin OH 43016 614.923.6652 - Direct 614.486.3481 - Office 614.923.6652 - eFax ___________________________________________________________________ The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070307/771eadb7/attachment-0001.htm
> Have a question for the group > If I have an agent is on the phone outside of the queue should that person > still get queue calls ? > Doing a show agents online I see Available however show hints I see inuse.There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefon?a IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790
I think that is already set. Here is my queue.conf [general] persistentmembers = yes autofill = yes monitor-type = MixMonitor [support] musicclass = default strategy = fewestcalls timeout = 10 retry = 5 autofill=yes autopause=yes setinterfacevar=no announce-frequency = 90 periodic-announce-frequency=60 announce-holdtime = yes announce-round-seconds = 10 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-seconds = queue-seconds queue-thankyou = queue-thankyou queue-lessthan = queue-less-than queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce joinempty = yes leavewhenempty = no eventwhencalled = vars QueueMemberStatus=yes eventmemberstatus = yes reportholdtime = no ringinuse = no memberdelay = 1 member => agent/56416 member => agent/56420 member => agent/56421 member => agent/56423 member => agent/56405 member => agent/564221 member => agent/564321 -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Octavio Ruiz (Ta^3) Sent: Wednesday, March 07, 2007 1:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk queue and agents> Have a question for the group > If I have an agent is on the phone outside of the queue should that person > still get queue calls ? > Doing a show agents online I see Available however show hints I see inuse.There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for. -- Octavio Ruiz Cervera Neocenter, SA. de CV. http://www.neocenter.com/ Soluciones para Centros de Contacto y Telefon?a IP Tel.: (+52 55) 8590-9000 Ext. 9016 Cel.: (+55 55) 5514-087790 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users