Does anyone have a solution to allow an agent to selectively end his wrap-up time? We define a wrap-up time of 60 seconds to allow our agents to finish their notes from a call. In some cases, the full 60 seconds is not needed and our agents would like to end their wrap-up time. Thanks, Jay
Does anyone have a solution to allow an agent to selectively end his wrap-up time? We define a wrap-up time of 60 seconds to allow our agents to finish their notes from a call. In some cases, the full 60 seconds is not needed and our agents would like to end their wrap-up time. Thanks, Jay