Hi I recently installed AsteriskNOW and I am trying to use its Call queue feature. But after configuring the Queue whenever I place a call, no phone in my Queue list rings. I am not able to overcome this problem. I am using Snom360 as my softphone. Please help me In this regard. With Regards Manish Gupta **************** CAUTION - Disclaimer ***************** This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. This e-mail may contain viruses. Infosys has taken every reasonable precaution to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. Infosys reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the Infosys e-mail system. ***INFOSYS******** End of Disclaimer ********INFOSYS*** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070131/2951e184/attachment.htm
Is your agent logged into that queue to receive the calls? You can typically say "show queues" to list all queues and see who is "not in use" vs "unavailable". If they are all unavailable, are you getting a successful "Agent Logged In" message when you log that guy in? Rob Manish Gupta02 wrote:> > Hi > > > > I recently installed AsteriskNOW and I am trying to use its Call queue > feature. But after configuring the Queue whenever I place a call, no > phone in my Queue list rings. > > > > I am not able to overcome this problem. I am using Snom360 as my > softphone. > > > > Please help me In this regard. > > > > With Regards > > Manish Gupta > > **************** CAUTION - Disclaimer ***************** > This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended > solely for the use of the addressee(s). If you are not the intended > recipient, please notify the sender by e-mail and delete the original > message. Further, you are not to copy, disclose, or distribute this > e-mail or its contents to any other person and any such actions are > unlawful. This e-mail may contain viruses. Infosys has taken every > reasonable precaution to minimize this risk, but is not liable for any > damage you may sustain as a result of any virus in this e-mail. You > should carry out your own virus checks before opening the e-mail or > attachment. Infosys reserves the right to monitor and review the > content of all messages sent to or from this e-mail address. Messages > sent to or from this e-mail address may be stored on the Infosys > e-mail system. > ***INFOSYS******** End of Disclaimer ********INFOSYS*** > > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Hi
My agents are logged into the queue through the UI but when ever I run
"show queue" on the console, it shows
"Members
Agent 6001 (Unavailable)
Agent 6002 (Unavailable)
NO callers"
I have followed all the steps in Queue creation.
And whenever I place a call at Queue, I hear a hold tone.
Instead if I call directly at my agents extension then the phone rings.
How to overcome this problem.
With Regards
Manish Gupta
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rob Schall
Sent: Wednesday, January 31, 2007 8:06 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Regarding Call Queue
Is your agent logged into that queue to receive the calls? You can
typically say "show queues" to list all queues and see who is
"not in
use" vs "unavailable". If they are all unavailable, are you
getting a
successful "Agent Logged In" message when you log that guy in?
Rob
Manish Gupta02 wrote:
>
> Hi
>
>
>
> I recently installed AsteriskNOW and I am trying to use its Call queue
> feature. But after configuring the Queue whenever I place a call, no
> phone in my Queue list rings.
>
>
>
> I am not able to overcome this problem. I am using Snom360 as my
> softphone.
>
>
>
> Please help me In this regard.
>
>
>
> With Regards
>
> Manish Gupta
>
> **************** CAUTION - Disclaimer *****************
> This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended
> solely for the use of the addressee(s). If you are not the intended
> recipient, please notify the sender by e-mail and delete the original
> message. Further, you are not to copy, disclose, or distribute this
> e-mail or its contents to any other person and any such actions are
> unlawful. This e-mail may contain viruses. Infosys has taken every
> reasonable precaution to minimize this risk, but is not liable for any
> damage you may sustain as a result of any virus in this e-mail. You
> should carry out your own virus checks before opening the e-mail or
> attachment. Infosys reserves the right to monitor and review the
> content of all messages sent to or from this e-mail address. Messages
> sent to or from this e-mail address may be stored on the Infosys
> e-mail system.
> ***INFOSYS******** End of Disclaimer ********INFOSYS***
>
>
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>
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> asterisk-users mailing list
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