asterisk users - Dec 2006 - Hangup Party

Hello,

 

Is there a way to find out which party hanged up the call. Generally
this is reported as "Local disconnet/Remote disconnect" in callcenter
environments.

 

Thanks.

 

Idris

Information and Communication Technologies Manager

Vodatech

 

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On Tue, 12 Dec 2006 15:27:06 +0200
"Idris AVCI" <idris.avci@vodatech.com.tr> wrote:
> Hello,
> 
>  
> 
> Is there a way to find out which party hanged up the call. Generally
> this is reported as "Local disconnet/Remote disconnect" in
callcenter
> environments.
This is already written to the queue_log e.g.

1165572107|1165572085.354|french|Local/1737@agents|COMPLETEAGENT|20|2

or

1165495361|1165495218.23|french|SIP/1337-08234748|COMPLETECALLER|6|137

gdh

Thanks Gavin.

We are not using built-in acd functions. Is there any way to report this
in dialplan functions ?

-----Original Message-----
From: Gavin Hamill [mailto:gdh@laterooms.com] 
Sent: Tuesday, December 12, 2006 3:35 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Hangup Party

On Tue, 12 Dec 2006 15:27:06 +0200
"Idris AVCI" <idris.avci@vodatech.com.tr> wrote:
> Hello,
> 
>  
> 
> Is there a way to find out which party hanged up the call. Generally
> this is reported as "Local disconnet/Remote disconnect" in
callcenter
> environments.
This is already written to the queue_log e.g.

1165572107|1165572085.354|french|Local/1737@agents|COMPLETEAGENT|20|2

or

1165495361|1165495218.23|french|SIP/1337-08234748|COMPLETECALLER|6|137

gdh
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