Hi all,
I have a little question I was not able to find answered on the Net::
How can I measure ASR (Answer-Seize Ratio) ?
Which is its definition ?
In other terms, it is said to be a ratio between "answered calls" and
"total attempted calls".
(cfr:http://en.wikipedia.org/wiki/Least_cost_routing)
The question is: should I remove from the "total attempted calls" the
busy
ones ? If I remove them, ASR obviously raises.
But is it correct ? Does it exist an "operational definition" of this
measure ?
Thanks in advance,
Andrea
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