Hi, all, we have some deployed Asterisk PABX, and we provide our customers some customized queue report, they report a problem when agent transfer call, the call duration includes the call time between the transferer and transferee. They use cisco 7940 phone and use the phone attended tranfer feature. We tested, it is really like that, and if they use asterisk builtin transfer feature, the queue log can have a explicit Transfer Event, but it is a difficult to convince the user to use asterisk builtin feature, that is not that intuitive like the buttons shown on the phone. Do you guys encouter the same problem? Any work around? or is the asterisk 1.4 solve this problem? -- Regards! Liangliang