Hello list, I am pleased to tell you that we have released a new version of QueueMetrics. The main areas of improvement were the following ones: - Internationalization engine: the text of QueueMetrics can be easily localized, as well as numbers and dates. - Internationalized versions: Italian, German and French - Export all data to Excel, CSV files or XML - Database update utility: makes the database up-to-date to the latest version of QM. - You can now connect to an Asterisk server for call barge-in by using the Manager interface as well as call-files. - You can now create a single-URL login and show realtime screens for kiosks or wallboards. A full list of improvements over version 1.2.1 can be found at http://queuemetrics.loway.it/news.jsp QueueMetrics 1.3 allows data storage on both flat files and MySQL databases for bigger call centers. And of course comes with a 90-page user manual that covers all aspects of it. QueueMetrics is a commercial call center monitoring package, but is availabe free of charge for individuals, Asterisk hackers and small SOHOs. You can request a trial key if you run a larger installation and would like to test it in your own environment. The latest version of QueueMetrics can be downloaded from http://queuemetrics.loway.it/download.jsp Hope you like it, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it