I'm looking to do this. When a call comes in to an agent in a queue, pop a web page like this http://www.mydomain.com/cgi-bin/script.cgi?did=9529005555 Where did is the number the caller dialed to reach the system in the first place. I know Hudlite can do this we caller ID, but the DID feature is not there yet. Does anyone have any other software they know of that can do this? -- Michael Sampson Information Systems Manager Customer Contact Services msampson@yourccsteam.com 952-936-4000
> I'm looking to do this. > When a call comes in to an agent in a queue, pop a web page like this > http://www.mydomain.com/cgi-bin/script.cgi?did=9529005555 > Where did is the number the caller dialed to reach the system in the > first place. > > I know Hudlite can do this we caller ID, but the DID feature is not > there yet. > > Does anyone have any other software they know of that can do this?Some softphones support handling URL when you pickup the call. You can set that URL to anything you want from the dialplan. <shameless-plug> My MediaX softphone (current beta version) support it. Let me know if you want to try it </shameless-plug> hth
On 10/5/06, Michael Sampson <msampson@yourccsteam.com> wrote:> I'm looking to do this. > When a call comes in to an agent in a queue, pop a web page like this > http://www.mydomain.com/cgi-bin/script.cgi?did=9529005555 > Where did is the number the caller dialed to reach the system in the > first place. > > I know Hudlite can do this we caller ID, but the DID feature is not > there yet. > > Does anyone have any other software they know of that can do this?FOP can do that. http://www.asternic.org Best regards, -- Nicol?s Gudi?o Buenos Aires - Argentina