Tielin Xu
2006-Sep-20 15:07 UTC
[asterisk-users] Re: Can you explain why multiple registration isan important (missing) feature
Your item number two is valid. In our call center, one agent has multiple extensions, he or she signs in to ACD in terms of different task assignments. Call routing sends the call to the agent based on what queue he or she is in. We are not using Asterisk yet, still on legacy ACD.>>> oza-4h07@myamail.com 09/20/06 2:31 PM >>>Hi, If I summarize received answers, Multiple Registration is usefull because : 1. It's easier to register the share the same device between several users and let one of those move to another "device", taking his extension along with him. Could this also be true ? 2. It's easier to provide the same user with several independently managed behaviours. For example: off-hours calls diverted with registrationA; off-hours calls passed on with registrationB. 3. Smater resource allocation: a phone has N lines capacity. Multiple Registration is an handy tool to allocate this capacity and tie it to phone buttons and BLF. Regards