stoffell
2006-Sep-15 00:48 UTC
[asterisk-users] non-technical, dealing with users giving feedback
Hi list, Any suggestions on how to deal correctly (socially and technically) with users "complaining" about features/issues? For instance, users complaining about echo; personally I ask the user(s) to give me all the details when reporting echo (like; using handset/speaker, internal/external call, volume, location, time, phone number, ..). This goes well the very first time, but the users (and I understand that) forget some details, or after a few times, don't give the details anymore.. Result, troubleshooting gets much harder. Is there a good way to deal with these situations without annoying the users or myself too much? Thanks for the tips..
Matt Riddell (IT)
2006-Sep-15 00:59 UTC
[asterisk-users] non-technical, dealing with users giving feedback
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 stoffell wrote:> Hi list, > > Any suggestions on how to deal correctly (socially and technically) > with users "complaining" about features/issues? For instance, users > complaining about echo; personally I ask the user(s) to give me all > the details when reporting echo (like; using handset/speaker, > internal/external call, volume, location, time, phone number, ..). > > This goes well the very first time, but the users (and I understand > that) forget some details, or after a few times, don't give the > details anymore.. Result, troubleshooting gets much harder. > > Is there a good way to deal with these situations without annoying the > users or myself too much?Search Daily Asterisk News for echo: http://www.sineapps.com/news.php?rssid=1437 :) - -- Cheers, Matt Riddell _______________________________________________ http://www.sineapps.com/news.php (Daily Asterisk News - html) http://wap.sineapps.com (Daily Asterisk News for your cellphone) http://feeds.feedburner.com/AsteriskNews (Daily Asterisk News - rss) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFCl1OS6d5vy0jeVcRAkr8AJ9P6EJ96PdmcBPAp8EzKOpMRsBlNACfbfcG Xx5XNvwbwoQ9oaF5iiX0Evg=r1ED -----END PGP SIGNATURE-----