I have a Polycom 500 that I am having issues with provisioning via an ftp server. I have a bunch of 301's that find the server and configure without an issue. For some reason the 500 gives me an error that it 'could not contact boot server' and will reboot continuously. I also get the error 'Error updating Bootrom'. I am using Bootrom 3.2.1. What files do I need on the ftp server ? - I have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg. Any help would be appreciated! Steve -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060914/ccbf966d/attachment.htm
Eric "ManxPower" Wieling
2006-Sep-14 18:41 UTC
[asterisk-users] problems with Polycom 500 boot up
Forum wrote:> I have a Polycom 500 that I am having issues with provisioning via an > ftp server. I have a bunch of 301?s that find the server and configure > without an issue. For some reason the 500 gives me an error that it > ?could not contact boot server? and will reboot continuously. I also > get the error ?Error updating Bootrom?. I am using Bootrom 3.2.1. What > files do I need on the ftp server ? ? I have sip.Id, bootrom.Id, > sip.ver, phone1.cfg and sip.cfg.For some weird reason many of our new Polycom phones use "456" as their default FTP password, instead of what the standard password usually is. We have not eliminated human intervention as the cause of this, but I don't think this is the case.
Dear Steve,
The phone may be looking for it's specific configuration files (not
phone1.cfg, but instead 0004F........cfg {or [mac].cfg}). In our past
experience, if the phone was ever formatted (fully formatted), the
phone will request this from the FTP server specified. Of course
confirm your phone's login to your FTP server is correct, confirm the
phone is logging in and grabbing the files (should be able to be done
through your FTP program's interface).
Also, as odd as this sounds, check your firewall on your network. In
the past, we've ran into some weird things happening where the
firewall will let some Polycom phones through, but not all. So
confirm your Polycom phone is talking to your FTP client (again your
log files can tell you this).
For further information, I suggest looking at one of our
knowledgeable articles on this topic: http://voipstore.atacomm.com/
Support/KB/ViewArticle.aspx/27934028032-1-24.htm
Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
jholmes@atacomm.com
Looking for voice over IP products? Visit our VoIP store at http://
voipstore.atacomm.com/
On Sep 14, 2006, at 4:03 PM, Forum wrote:
> I have a Polycom 500 that I am having issues with provisioning via
> an ftp server. I have a bunch of 301?s that find the server and
> configure without an issue. For some reason the 500 gives me an
> error that it ?could not contact boot server? and will reboot
> continuously. I also get the error ?Error updating Bootrom?. I am
> using Bootrom 3.2.1. What files do I need on the ftp server ? ? I
> have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg.
>
>
>
> Any help would be appreciated!
>
>
>
> Steve
>
>
>
>
>
> _______________________________________________
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>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-users
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Speaking of which, can anyone tell me the differences between the IP500 and the IP501? Cheers, Dean ________________________________ From: Dean Collins Sent: Wednesday, 20 September 2006 8:10 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] problems with Polycom 500 boot up Lol, does it work thought? Cheers, Dean ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Forum Expansive Sent: Wednesday, 20 September 2006 7:06 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] problems with Polycom 500 boot up I just updated my 500 to the latest - 3.2.2. ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Azfhasterisk Sent: Wednesday, 20 September 2006 3:46 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] problems with Polycom 500 boot up I am not positive but I thought that the 2.6.2 bootrom was the highest you could put on the ip500. ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jessee J Holmes Sent: Wednesday, September 20, 2006 2:41 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] problems with Polycom 500 boot up Get 3.2.2 from your reseller or installer. Bootrom 3.2.2 and firmware 2.0.1 is the latest available from Polycom. Your phone installer, service provider, or reseller should be able to provide you with this firmware. Jessee Holmes Atacomm / Ataractic Corporation www.atacomm.com V: 1-877-700-VOIP jholmes@atacomm.com Looking for voice over IP products? Visit our VoIP store at http://voipstore.atacomm.com/ On Sep 20, 2006, at 2:53 PM, Forum wrote: I think that's the problem the bootROM version on the phone is 2.02 Apr 02 16.33. Does anyone have this version and the corresponding Sip? -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Eric "ManxPower" Wieling Sent: Wednesday, September 20, 2006 11:48 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] problems with Polycom 500 boot up Forum wrote: Thanks for your response. Unfortunately I still receive the same error - 'Error updating bootrom' - no matter what version of sip and the bootROM I upload to the ftp site. I have even used the latest release of the fimware - could I have somehow broke the phone with a corrupted flash. How do I do a full format when it can not update the bootROM? Check the EXISTING BootROM on the phone. You can't usually downgrade versions. Also check the password configured for the FTP user on the phone. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060920/ce5c8c04/attachment.htm