Hi, all currently we have a requirement from our customer. They want to capture the wrap up time for agent, they want the agents status become wrap up state automatically after a successful call, and only change back to available state when the agent send some indication to pabx server( via dial certain number maybe?). However I check through queues.conf, agents.conf, can only find a static wrapup time setting, which cannot fit our customer requirement. Does any one have any work arounds? *ps. we use AgentCallbackLogin Regards, Liangliang
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Xue Liangliang wrote:> Hi, all currently we have a requirement from our customer. They want to > capture the wrap up time for agent, they want the agents status become > wrap up state automatically after a successful call, and only change > back to available state when the agent send some indication to pabx > server( via dial certain number maybe?). However I check through > queues.conf, agents.conf, can only find a static wrapup time setting, > which cannot fit our customer requirement. Does any one have any work > arounds? > > *ps. we use AgentCallbackLoginPauseQueueMember - -- Cheers, Matt Riddell _______________________________________________ http://www.sineapps.com/news.php (Daily Asterisk News - html) http://wap.sineapps.com (Daily Asterisk News for your cellphone) http://feeds.feedburner.com/AsteriskNews (Daily Asterisk News - rss) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFCQ9ZS6d5vy0jeVcRAsbxAJ9OHx5XnI8Q5tl/b+rAxSd5Z0WvIgCgibTJ Lm+ZxrCyJD8jBoQvI5c2AUE=0Thh -----END PGP SIGNATURE-----