They need to document the exact day and time so you can look in the
logs. Is this a T1 or POTS?
Customers always complain and threaten to go back to their old PBX.
First, calm down, then calm them down and make sure they know you are
working on it. Every new install is going to have issues that will take
time to resolve. Remember that in your pricing or you will soon be out
of business.
Get exact times and frequency then check your logs to see if anything
matches that may be an issue.
Thanks,
Steve
________________________________
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jonathan
Barratt
Sent: Wednesday, September 13, 2006 1:02 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Dropped Calls on TDM400p
These are just PSTN calls, and I have set busydetect=no and
callprogress=no in zapata.conf as per voip-info guidance, but problem
persists.
CPU load never breaks 20, so that doesn't seem to be the problem, but
it's a 1.2Ghz Athlon with 768MB RAM.
Power supply to system is clean, there's no heavy network traffic going
on besides Asterisk to the phones (Aastra 480i's).
What other factors can I investigate?
This client is so unhappy they are ready to go back to their old PBX
system.
I am desperate, please help!!
Thanks in advance,
Jonathan
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