Hi list! I have few questions about queue and persistent queue members. If there is queue with only one persistent member, what happens if it doesn't answer the phone for "timeout = 10" seconds? Calling person still waits in queue and what happens with agent? Will his phone ring after "retry = 20" seconds? When phone call from queue comes to only queue member, can somebody from pickup group pick up phone call that is from queue? -- Tomislav Par?ina Lama Computers Split Stinice 12, 21000 Split Tel.: +385(21)495148 Mob.: +385(91)1212148 SIP: tomo@pbx.lama.hr e-mail: tparcina#lama.hr http://www.lama.hr