asterisk users - Sep 2006 - WG: Asterisk and Agents

Hello NG,

We've a small problem using agents in asterisk. One requirement is, if there
no agent logged into a queue, it shouldn't be possible that a call joins a
queue. I can configure that using the parameter "joinempty=strict" in
"queues.conf", unfortunately the parameter takes only effect if I add
members to the queue dynamically. If there are static members assigned to
the queue, a call can always join the queue, even if there are no agents
logged. To add agents dynamically to a queue I'm using the following scripts
in the dialplan:    

exten => _*8XXX,1,Answer
exten => _*8XXX,2,SetLanguage(de)
exten => _*8XXX,3,AddQueueMember(DEMO|Agent/${EXTEN:1})
exten => _*8XXX,4,Dial(Local/999/n,,D(#))
exten => _*8XXX,5,AgentCallBackLogin(${EXTEN:1}|${CALLERIDNUM}@dial-out) 
exten => _*8XXX,6,Hangup()

exten => _**8XXX,1,Answer
exten => _**8XXX,2,SetLanguage(de)
exten => _**8XXX,3,RemoveQueueMember(DEMO|Agent/${EXTEN:2})
exten => _**8XXX,4,AgentCallbackLogin(${EXTEN:2})
exten => _**8XXX,5,Hangup()

So if I type e.g. *8000 it logs in Agent/8000 and adds the agent dynamically
to the queue test. With **8000 it logs out Agent/8000 and removes the agent
from queue test. All that work's fine. The problem is that to add an agent
to a queue, it has NOT to be defined in "agents.conf". If an agent
mistypes
his agent ID, e.g *8999, it logs on Agent/8999, even if it is not defined in
"agents.conf". As result Agent/8999 keeps assigned to the queue DEMO,
and
because there is an agent assigned the parameter "joinempty" has no
effect
anymore. Calls can join the queue even if there is no real Agent logged in.
Any ideas are welcome.

Best Regards

- Markus

At 06:43 AM 9/12/2006, you wrote:

It's not a great answer, but since it's only a problem adding you 
might just have to validate the codes the agents type in.
>exten => _*8XXX,1,Answer
exten => _*8XXX,n,gotoif($[${EXTEN:1} < 8032]?GoodOne)
exten => _*8XXX,n,goto(hangup)
>exten => _*8XXX,n(goodone),SetLanguage(de)
>exten => _*8XXX,n,AddQueueMember(DEMO|Agent/${EXTEN:1})
>exten => _*8XXX,n,Dial(Local/999/n,,D(#))
>exten => _*8XXX,n,AgentCallBackLogin(${EXTEN:1}|${CALLERIDNUM}@dial-out)
>exten => _*8XXX,n(hangup),Hangup()
That still doesn't solve an agent putting in the wrong number if it's 
valid, but it limits it to valid entries.  You could add this to tell 
them what they entered:.

exten => saydigits(${EXTEN:2})

That won't say the 8 which shortens the messages and gives a better 
chance they might listen.

Ira