asterisk users - Sep 2006 - Use PauseQueueMember

After using PauseQueueMember in my dialplan. I used 'show agents' cli to
show the agent status. It is still show that agent available. Here is the output
from asterisk console:

5156597   (Agent1 ) available at '5156597@from-pstn-custom' (musiconhold
is 'default')
5156598   (Agent2 ) not logged in (musiconhold is 'default')

Although Agent1 is indeed in pause mode.

Here is my dialplan:
exten => 881112,1,PauseQueueMember(|Agent/${CALLERIDNUM})
exten => 881112,n,Playback(vm-goodbye)
exten => 881112,n,Hanup

Am I doing somthing wrong? 

I am using asterisk 1.2.9.1



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gc wrote:
>  After using PauseQueueMember in my dialplan. I used 'show agents'
cli
> to show the agent status. It is still show that agent available. Here is 
> the output from asterisk console:
>  
> 5156597   (Agent1 ) available at '5156597@from-pstn-custom' 
> <mailto:'5156597@from-pstn-custom'> (musiconhold is
'default')
> 5156598   (Agent2 ) not logged in (musiconhold is 'default')
>  
> Although Agent1 is indeed in pause mode.
>  
> Here is my dialplan:
> exten => 881112,1,PauseQueueMember(|Agent/${CALLERIDNUM})
What's the extension of the calling phone ?
Unless you are calling from Extension 1, this won't work. you need 
something like
exten => 881112,1,PauseQueueMember(|Agent/1})
> exten => 881112,n,Playback(vm-goodbye)
> exten => 881112,n,Hanup
> Am I doing somthing wrong?
>  
> I am using asterisk 1.2.9.1
Julian.
>  
>  
> 
> 
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On 9/8/06, gc <garych@unidial.com> wrote:
>
>
>  After using PauseQueueMember in my dialplan. I used 'show agents'
cli to
> show the agent status. It is still show that agent available. Here is the
> output from asterisk console:
>
> 5156597   (Agent1 ) available at '5156597@from-pstn-custom'
(musiconhold is
> 'default')
> 5156598   (Agent2 ) not logged in (musiconhold is 'default')
>
> Although Agent1 is indeed in pause mode.
>
> Here is my dialplan:
> exten => 881112,1,PauseQueueMember(|Agent/${CALLERIDNUM})
> exten => 881112,n,Playback(vm-goodbye)
> exten => 881112,n,Hanup
>
> Am I doing somthing wrong?
>
> I am using asterisk 1.2.9.1
>
 Agents are agents. Not "queue members". You need to do "show
queue"
in a queue where that agent is a member to see them paused.
-- 
Bird's The Word Technologies, Inc.
http://www.btwtech.com/