Hi All The option cdrupdate=yes is supposed to update the CDR records to reflect the agent that is logged in and not the static extension that is making / receiving calls. This is not working at the moment? Incoming calls get updated in the CDR correctly, however outgoing calls from the agent still show as the static extension. Kind Regards Garth -- Garth van Sittert BSc (Physics & Computer Science) ----------------- Mobile: +27 (0)83 791 6662 Email: garth@bitco.co.za Phone: 08600 BITCO MSN: garthvs@hotmail.com Web: www.bitco.co.za