Hi Folks, I'm trying to use the Queue feature to essentially implement a multiple call appearance situation for some of our executives. Essentially I have a queue defined per executive like: exten=>9495551212,1, Queue(stever|tTr|||25) exten=>9495551212,2, Goto(druid-users,1212,1) So the user hits the queue ok, but they never fallout to the 2nd priorty, which has macros for follow-me, and handles the voice mail. in queues.conf I have [stever] strategy=ringall context=druid-default joinempty=yes member=> SIP/1200 member=> SIP/1201 member=> SIP/1212 timeoutreset = no I've tried with timeoutreset set to both no and yes. TIA!
> -----Urspr?ngliche Nachricht----- > Von: Mr. Jones [mailto:worldsense@gmail.com] > Gesendet: Sonntag, 3. September 2006 01:12 > An: asterisk-users@lists.digium.com > Betreff: [asterisk-users] Queue timeout problems > > Hi Folks, > > I'm trying to use the Queue feature to essentially implement a > multiple call appearance situation for some of our executives. > > Essentially I have a queue defined per executive like: > exten=>9495551212,1, Queue(stever|tTr|||25) > exten=>9495551212,2, Goto(druid-users,1212,1)Give these settings a try: exten=>9495551212,1,Wait(2) exten=>9495551212,2,(Playback(some-announce) ; could be an empty sound file exten=>9495551212,3,Queue(stever|tT|||60) ; try without option r exten=>9495551212,4,Goto(druid-users,1212,1) [stever] strategy=ringall context=druid-default joinempty=yes member=> SIP/1200 member=> SIP/1201 member=> SIP/1212 timeout=15> > So the user hits the queue ok, but they never fallout to the 2nd > priorty, which has macros for follow-me, and handles the voice mail.What happens to the call instead? Dropped, endless in the queue?> > in queues.conf I have > > [stever] > strategy=ringall > context=druid-default > joinempty=yes > member=> SIP/1200 > member=> SIP/1201 > member=> SIP/1212 > timeoutreset = noHope, it helps Guido
> -----Urspr?ngliche Nachricht----- > Von: Mr. Jones [mailto:worldsense@gmail.com] > Gesendet: Sonntag, 3. September 2006 06:10 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: Re: [asterisk-users] Queue timeout problems > > Thanks Guido - > > I tried that and still have the same problem. The call never seems to > leave the queue. > > Any other ideas?Hmm, to have a closer look on the problem, one could do the following Activate debugging, error and verbose logging in logger.conf by having a line like this: console => notice,warning,error,debug,verbose Open the cli and do a logger reload set verbose to 5 or even 255 Initiate a call to the queue and watch for errors/informations. Perhaps, define a context named test and put a really simple command in it. Something like this [test] exten => 120,1,Answer() exten => 120,2,Playback(some-sound-file) exten => 120,3,Hangup Change your queue to call this context in the second priority. Also have a closer look on your include commands in the dialplan... Normally an extensions reload on the cli should activate the changes to the dialplan, but with a restart now you should be save. Good luck Guido
Hi Guido - Evidently I needed to add a timeout to the queue itself. Thanks, Brian On 9/3/06, Guido Hecken <guido.hecken@gwsnettech.de> wrote:> > -----Urspr?ngliche Nachricht----- > > Von: Mr. Jones [mailto:worldsense@gmail.com] > > Gesendet: Sonntag, 3. September 2006 06:10 > > An: Asterisk Users Mailing List - Non-Commercial Discussion > > Betreff: Re: [asterisk-users] Queue timeout problems > > > > Thanks Guido - > > > > I tried that and still have the same problem. The call never seems to > > leave the queue. > > > > Any other ideas? > > Hmm, to have a closer look on the problem, one could do the following > > Activate debugging, error and verbose logging in logger.conf by having a > line like this: > console => notice,warning,error,debug,verbose > > Open the cli and do a logger reload > set verbose to 5 or even 255 > > Initiate a call to the queue and watch for errors/informations. > > Perhaps, define a context named test and put a really simple command in it. > Something like this > > [test] > exten => 120,1,Answer() > exten => 120,2,Playback(some-sound-file) > exten => 120,3,Hangup > > Change your queue to call this context in the second priority. > Also have a closer look on your include commands in the dialplan... > Normally an extensions reload on the cli should activate the changes to the > dialplan, but with a restart now you should be save. > > Good luck > > Guido > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >