Hi everybody, My client had just installed a PRI in his office for his phone line, with 30 DIDs. Main phone number ends in 1900 and DIDs last 4 digits are from 3570 to 3599. Now when caller calls number ending in 1900, call comes in with DID 1900, and asterisk answers it. Second caller calls, call comes in again as DID 1900, asterisk rejects it because the line is busy. So the caller gets message from the PSTN side, that line is busy. My understanding was that caller will call number ending with 1900 and call will come in on Asterisk with DID 3570. Another caller will call and call will come in as DID 3571. And this was supposed to be done by the PRI service provider. Am I doing something wrong here, do I have to configure something in Asterisk, or do I have to call the service provider. They say that everything is ok on their side and our system needs to be configured properly. -- Zeeshan A Zakaria -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060902/bce27684/attachment.htm
You probably have to set all your PRI channels as part of a trunk group. Additional calls to the same number should show the same number. Make sure that when they hit your dialplan, there is somwhere for a second call to go (ie. a queue, voicemail, another extension, etc.) -Tim On September 2, 2006 19:07, Zeeshan Zakaria wrote:> Hi everybody, > > My client had just installed a PRI in his office for his phone line, with > 30 DIDs. Main phone number ends in 1900 and DIDs last 4 digits are from > 3570 to 3599. Now when caller calls number ending in 1900, call comes in > with DID 1900, and asterisk answers it. Second caller calls, call comes in > again as DID 1900, asterisk rejects it because the line is busy. So the > caller gets message from the PSTN side, that line is busy. > > My understanding was that caller will call number ending with 1900 and call > will come in on Asterisk with DID 3570. Another caller will call and call > will come in as DID 3571. And this was supposed to be done by the PRI > service provider. > > Am I doing something wrong here, do I have to configure something in > Asterisk, or do I have to call the service provider. They say that > everything is ok on their side and our system needs to be configured > properly.-- Tim St. Pierre IP telephony specialist sip://5101@communicatefreely.net Toronto: 647 722 6930 Toll-Free 1 888 488 6940 tim@communicatefreely.net -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20060902/23e7062b/attachment.pgp
Zeeshan Zakaria wrote:> Hi everybody, > > My client had just installed a PRI in his office for his phone line, > with 30 DIDs. Main phone number ends in 1900 and DIDs last 4 digits > are from 3570 to 3599. Now when caller calls number ending in 1900, > call comes in with DID 1900, and asterisk answers it. Second caller > calls, call comes in again as DID 1900, asterisk rejects it because > the line is busy. So the caller gets message from the PSTN side, that > line is busy. > > My understanding was that caller will call number ending with 1900 and > call will come in on Asterisk with DID 3570. Another caller will call > and call will come in as DID 3571. And this was supposed to be done by > the PRI service providerThats not correct. The call will come in with whatever the user dialed. If he dialed XXX1900 then you will see 1900. If he dialed XXX3570 then you will see 3570. If you want to handle multiple callers simultaneously dialing the same number then setup a queue or handle them which ever way you prefer.> . > > Am I doing something wrong here, do I have to configure something in > Asterisk, or do I have to call the service provider. They say that > everything is ok on their side and our system needs to be configured > properly. > > -- > Zeeshan A Zakaria > >------------------------------------------------------------------------ > >_______________________________________________ >--Bandwidth and Colocation provided by Easynews.com -- > >asterisk-users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
Can somebody send me a sample from their extension.conf to do the above mentioned thing, i.e. handling DIDs on PRI. This is the first time I am dealing with PRI, previously I always used SIP DIDs and had no problem at all. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060903/7bbae140/attachment.htm
Zeeshan Zakaria wrote:> Can somebody send me a sample from their extension.conf to do the > above mentioned thing, i.e. handling DIDs on PRI. This is the first > time I am dealing with PRI, previously I always used SIP DIDs and had > no problem at all.There is nothing fancy or misterious about it. If you are receiving the last 4 digits of the DID then this will dial a SIP Phone with the same 4 digits. exten => _XXXX,1,Dial(SIP/${EXTEN}) or if you prefer an auto-attendant then: exten => _XXXX,1,Background(welcome_message) exten => _XXXX,2,Background(more messages...) -- Andres