Joshua M Thompson
2006-Aug-31 09:53 UTC
[asterisk-users] Question about 7940s and call forwarding
Hello, I need some advice on the following problem I'm trying to solve: At the office we are using 7940s as our phones, connected to an asterisk box via SIP. Pretty standard setup, nothing fancy. Everyone has an extension that comes out as a single line button on the phones, with the second line unused at this point. Certain things on our phone system are set to ring all the phones in the office (support queue fills up, etc.). I just simply do something like this: Dial("SIP/123&SIP/456&SIP/789") which works just fine, except if someone wants to use the phone's built-in call forwarding to send their calls to their house or cell phone. Then, any call that rings all the phones gets picked up and forwarded by that person's phone and they end up getting all the calls. Originally I had set up everyone as agents and let them forward their extensions anywhere, but the agent callback stuff makes things really unstable, plus it's cumbersome to use compared to using the phone. The solution I'm considering is to make the "ring all" calls ring to the second line button on all the phones and disabling call forwarding in sip.conf for those lines. I'm just not sure how a phone set to forward calls will react...will it properly not answer the calls on this line, or will it try to forward them and fail and cause the calls to get dropped? Will call transfers still work for calls that came in on the second line? Also if there's a better way of doing what I want to do I'm all ears. :) -- Joshua M Thompson <funaho@jurai.org>