Is there a FCC or other North America requirement that I provide 911 versus 9.911. I want to require users to dial 9.911 in our office, and remove 911. Are there any statutory requirements or laws about this? User accidentially dial 9 then 1 then another 1 and hangup. We've educated them to stay on the line and ever hang up, but they hang up anyway, resulting in fines for excess hangups to 911. ----------------------------------------- Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060830/74c04c8f/attachment.htm
Maybe play a recording before dialing 911.
" You have dialed 911, if this was not intended hang-up now, otherwise
please wait a moment "
Then connect them to 911.
Yes they may not hang up soon enough, but there is not excuse for it.
We allow 911 and 9911 (in case they think they need to dial 9).
Maybe I will try the recording that I proposed.
--
--
Steven
http://www.glimasoutheast.org
"Jason Aarons (US)" <jason.aarons@us.didata.com> wrote in
message
news:C1FE15183DA37645BC0633BC604E44F0030176C5@USNAEXCH.na.didata.local...
Is there a FCC or other North America requirement that I provide 911 versus
9.911. I want to require users to dial 9.911 in our office, and remove 911.
Are there any statutory requirements or laws about this? User accidentially dial
9 then 1 then another 1 and hangup. We've educated them to stay on the line
and ever hang up, but they hang up anyway, resulting in fines for excess hangups
to 911.
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Jason Aarons (US) wrote:> > Is there a FCC or other North America requirement that I provide 911 > versus 9.911. I want to require users to dial 9.911 in our office, and > remove 911. Are there any statutory requirements or laws about this? > User accidentially dial 9 then 1 then another 1 and hangup. We?ve > educated them to stay on the line and ever hang up, but they hang up > anyway, resulting in fines for excess hangups to 911. >I'd rather pay the fine than the liability settlement when found negligent in a lawsuit because someone panicked, repeatedly dialled 911, and could not reach Emergency when their coworker had a major myocardial infarction right beside them. We configure all our systems, regardless of whether or not they have a "dial-9 for an outside line" dialplan, to route both 911 and 9911 to an outside line and 911. We also log every call so when someone does dial and hangup, we send Big Eric to their cube to rearrange a few fingers on their dialling hand :-) g. -- George Pajari, netVOICE communications 604 484 VOIP (484 8647 x102) Open Source VoIP/Telephony Specialists 1 877 NET VOIP (638 8647 x102) www.netvoice.ca www.ip-centrex.ca www.digium.ca www.grandstream.ca www.sipura.ca www.snom.ca
I know every second counts in a real 911 situation, but what about adding a pause in the call flow. Maybe a 1 second pause before actually passing the digits to the provider. This gives the user 1 second to realize the mistake and hang up, longer than 1 seconds is a real emergency. Just a thought. _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jason Aarons (US) Sent: Wednesday, August 30, 2006 10:36 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] 911 versus 9.911 Is there a FCC or other North America requirement that I provide 911 versus 9.911. I want to require users to dial 9.911 in our office, and remove 911. Are there any statutory requirements or laws about this? User accidentially dial 9 then 1 then another 1 and hangup. We've educated them to stay on the line and ever hang up, but they hang up anyway, resulting in fines for excess hangups to 911. _____ Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060901/331cdc85/attachment.htm
Doh, I should have thought of that one. Thanks, I think I will throw in some emails with my 911 calls. ( of course, tested with diff exten. first.) -- -- Steven http://www.glimasoutheast.org "Doug Lytle" <support@drdos.info> wrote in message news:44F84DC6.7090100@drdos.info...> Steven wrote: >> Does anyone know how to send an email from the dialplan? >> >> > Use the System() command to launch your script before the dial. Also, append an ampersand sign to the end of the script name so > it will detach from the script and not hold up the dial command. > > Doug > > > -- > > Ben Franklin quote: > > "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety." > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >