Carl Youngblood
2006-Aug-23 10:32 UTC
[asterisk-users] Choppy calls on IAX trunk but no problems on internal calls
We are running the default asterisk package on Ubuntu Dapper. Our connection to the PSTN is over an IAX trunk with our provider. We are getting really bad call quality on calls over the IAX trunk--voice seems to be garbled or out of order and often completely breaks up. But on internal calls between extensions, even with call recording turned on, which goes through our asterisk server, everything sounds fine. We also have some test SIP accounts with our provider. Phones connected directly to our provider on these accounts have no problem either, so we are confident that our network conditions are good and QoS is working properly. We are also confident that our provider is not the problem, since the phones that connect directly to our provider are working fine. We thought the problem might be hardware related, so we tried three different machines on it, each with adequate CPU, memory and disk performance. Every machine had the same problem. One of the machines we borrowed from our provider. They were using it with a hardware PRI and said their zttest results were consistenly 99.99 or greater and the server had performed great for them. But with our Ubuntu installation and no hardware, the same server gets results around 99.92. In fact, every one of the machines we tried got fairly bad zttest results, although we have discovered various info that indicate that zttest might not be a very accurate test (http://bugs.digium.com/view.php?id=4301
Carl Youngblood
2006-Aug-23 10:46 UTC
[asterisk-users] Choppy calls on IAX trunk but no problems on internal calls
We are running the default asterisk package on Ubuntu Dapper (which has the advanced timing options used by ztdummy). Our connection to the PSTN is over an IAX trunk with our provider. We are getting really bad call quality on calls over the IAX trunk--voice seems to be garbled or out of order and often completely breaks up. But on internal calls between extensions, even with call recording turned on, which goes through our asterisk server, everything sounds fine. We also have some test SIP accounts with our provider. Phones connected directly to our provider on these accounts have no problem either, so we are confident that our network conditions are good and QoS is working properly. We are also confident that our provider is not the problem, since the phones that connect directly to our provider without going through our asterisk server are working fine. We thought the problem might be hardware related, so we tried three different machines on it, each with adequate CPU, memory and disk performance. Every machine had the same problem. One of the machines we borrowed from our provider. They were using it with a hardware PRI and said their zttest results were consistenly 99.99 or greater and the server had performed great for them. But with our Ubuntu installation and no hardware, the same server gets results around 99.92. In fact, every one of the machines we tried got fairly bad zttest results, although we have discovered various info that indicate that zttest might not be a very accurate test (http://bugs.digium.com/view.php?id=4301), but it is the only benchmark we know of. We suspect there may be a problem with with the build options in the kernel or in the default asterisk package on dapper, so we are trying out trixbox at the moment. In the mean time, does anyone else have any suggestions? Are there some specific build options or kernel flags we should try? Are there any other approaches that someone might recommend? Thanks in advance for your time. Carl