Hi all, I am currently having issues with a Polycom 601 on a customers site with Asterisk 1.2.6 and sip firmware 1.6.7 (upgraded from 1.6.6). The customer has a number of Cisco phone all of which have no issues at all. The problem occurs during transfer and hold retrieval, answering the call is fine, the call is put on hold then either a transfer is attempted or the call is retrieved from hold. When this is attempted the remote party (i.e. the caller in the case of a hold retrieval) cannot hear the receptionist at all for the first few seconds, then slowly they are able to hear fragments of the voice which is basically stuttered and robotic. Unfortunately I cannot replicate this in my office, the only difference between the two configurations is the model of Cisco switch but I really don't think this should be making any difference. Any Ideas ? Regards, Nathan.
Hi Nathan -> The problem occurs during transfer and hold retrieval, answering the > call is fine, the call is put on hold then either a transfer is > attempted or the call is retrieved from hold. When this is attempted > the remote party (i.e. the caller in the case of a hold retrieval) > cannot hear the receptionist at all for the first few seconds, then > slowly they are able to hear fragments of the voice which is > basically stuttered and robotic. > > Unfortunately I cannot replicate this in my office, the only > difference between the two configurations is the model of Cisco > switch but I really don't think this should be making any difference.Do you get any CLI errors or log messages that might tell us anything more? I too have Cisco switches and Polycom 601's at one location and I don't have these problems (I'm using 1.2.10). What codec are they using? You can do a LOT to a Cisco switch to make it handle traffic in different ways. Do you have access to their switch to see if they've done any prioritization of traffic or have any other "unusual" settings? - Noah
Does anything pop up on the Asterisk screen? Does music on hold work fine? PaulH On Fri, 2006-08-18 at 13:13 +0800, Nathan Alberti wrote:> > > Hi all, > > I am currently having issues with a Polycom 601 on a customers site > with Asterisk 1.2.6 and sip firmware 1.6.7 (upgraded from 1.6.6). > > The customer has a number of Cisco phone all of which have no issues > at all. > > The problem occurs during transfer and hold retrieval, answering the > call is fine, the call is put on hold then either a transfer is > attempted or the call is retrieved from hold. When this is attempted > the remote party (i.e. the caller in the case of a hold retrieval) > cannot hear the receptionist at all for the first few seconds, then > slowly they are able to hear fragments of the voice which is > basically stuttered and robotic. > > Unfortunately I cannot replicate this in my office, the only > difference between the two configurations is the model of Cisco > switch but I really don't think this should be making any difference. > > > Any Ideas ? > > Regards, > > Nathan. > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
On 20/08/2006, at 8:38 PM, Paul Hales wrote:> > Does anything pop up on the Asterisk screen? > > Does music on hold work fine? > > PaulH > > On Fri, 2006-08-18 at 13:13 +0800, Nathan Alberti wrote:Nothing strange on the asterisk console... just stopped and started hold on channel. If I repeatedly take a call on and off hold sometimes it will work, other times it they will hear distorted hold music, other times they will hear silence, the same thing happens with voice. Driving me nuts :) I have tried; New firmware on the Polycom New IOS on the router 2 x New Switches Next is Asterisk version. Nathan.
Updating Asterisk is worth a go - I know of someone else who contacted us with a distorted music on hold problem, and an Asterisk updated fixed it. PaulH AsteriskIT www.asteriskit.com.au On Mon, 2006-08-21 at 16:14 +0800, Nathan Alberti wrote:> On 20/08/2006, at 8:38 PM, Paul Hales wrote: > > > > > Does anything pop up on the Asterisk screen? > > > > Does music on hold work fine? > > > > PaulH > > > > On Fri, 2006-08-18 at 13:13 +0800, Nathan Alberti wrote: > > > Nothing strange on the asterisk console... just stopped and started > hold on channel. > > > If I repeatedly take a call on and off hold sometimes it will work, > other times it they will hear distorted hold music, other times they > will hear silence, the same thing happens with voice. > > Driving me nuts :) > > I have tried; > > New firmware on the Polycom > New IOS on the router > 2 x New Switches > > Next is Asterisk version. > > Nathan. > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users