Hi all Does any one experience the scenario in which an agent sits behind any trunk and serves the queue. Bcz I have tried and the queue acts very veared as when it tries the agent extension across the trunk it starts music onhold and when the agent is busy/not responding then it stops music on hold again when it starts hunting the agents across a trunk again starts the MOH and again stops the MOH when it can't find the agent online. To make thing worse if the MOH is dynamic then the user hears different MOH tones after a period of 1 or two seconds, and if u have enabled voice prompts in the queue then the result is even more bad. Best Regards Mohammad Zeeshan Latif