I'm having problems where touch tones are being misinterpreted. I have a setup where one user can dial out through Asterisk to second user's telephone. (User1 - real phone - VOIP provider - Asterisk - VOIP provider - real phone - user2) My problem occurs when you need to dial an extension or navigate a phone tree to reach the second user. When the first user uses their telephone keypad to enter the extension, their keypresses are often misinterpreted by the second user's phone system. I'm wondering if poor sound quality could cause the tones to become altered? Any ideas or suggestions? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060807/8d24051f/attachment.htm
Well, since you are not providing technical information like protocols, I only can tell you that if you are using inband DTMF, yes, is possible that poor quality in the link makes DTMF go wrong. Regards On 8/7/06, Kohler, Jeffrey <J.Kohler@techsmith.com> wrote:> > > > > I'm having problems where touch tones are being misinterpreted. > > > > I have a setup where one user can dial out through Asterisk to second user's > telephone. > > > > (User1 ? real phone ? VOIP provider ? Asterisk ? VOIP provider ? real phone > ? user2) > > > > My problem occurs when you need to dial an extension or navigate a phone > tree to reach the second user. When the first user uses their telephone > keypad to enter the extension, their keypresses are often misinterpreted by > the second user's phone system. > > > > I'm wondering if poor sound quality could cause the tones to become altered? > Any ideas or suggestions? > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > >-- "Su nombre es GNU/Linux, no solamente Linux, mas info en http://www.gnu.org"
Sorry, I'm using Asterisk to dial out to the first user using SIP and a telephony gateway provider. I then dial out to the second user using SIP and a telephony gateway provider and bridge the two calls. The first user can press keys on their telephone if necessary to be connected with the second user (if for example the second user is at a company and needs to be dialed by extension). I guess this would be 'inband DTMF'. If this problem is indeed caused by poor sound quality, are there any suggestions for improvement? -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Moises Silva Sent: Monday, August 07, 2006 10:09 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] DTMF problems Well, since you are not providing technical information like protocols, I only can tell you that if you are using inband DTMF, yes, is possible that poor quality in the link makes DTMF go wrong. Regards On 8/7/06, Kohler, Jeffrey <J.Kohler@techsmith.com> wrote:> > > > > I'm having problems where touch tones are being misinterpreted. > > > > I have a setup where one user can dial out through Asterisk to seconduser's> telephone. > > > > (User1 - real phone - VOIP provider - Asterisk - VOIP provider - realphone> - user2) > > > > My problem occurs when you need to dial an extension or navigate aphone> tree to reach the second user. When the first user uses theirtelephone> keypad to enter the extension, their keypresses are oftenmisinterpreted by> the second user's phone system. > > > > I'm wondering if poor sound quality could cause the tones to becomealtered?> Any ideas or suggestions? > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > >-- "Su nombre es GNU/Linux, no solamente Linux, mas info en http://www.gnu.org" _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Thank you very much for your help. I switched from 'info' to 'rfc2833' and my problems seem to have disappeared. ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rosli Sukri Sent: Tuesday, August 08, 2006 10:36 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] DTMF problems test it out with rfc2833 with sip since it is the most common of them all On 8/8/06, Moises Silva <moises.silva@gmail.com > wrote: Ok, with SIP you can send the DTMF in 3 flavors. You need to know how your SIP telephony gateway providers send and expect the DTMF. You configure that in Asterisk file sip.conf, look for the peer parameter "dtmfmode", valid values are: dtmfmode=info Use SIP INFO messages to send, this is out of band dtmfmode=rfc2833 Actually i dont know, but check RFC2833 :) dtmfmode=inband The DTMF digits are sent in the same stream that the audio. This means that if the audio codec is of low quality, DTMF may not pass. dtmfmode=auto Asterisk is supposed to detect the correct DTMF mode to use, actually I havent used this one, but you can give it a try :) Regards -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060808/5882e0d4/attachment.htm