asterisk users - Aug 2006 - AgentCallBackLogin+Queue

Hi all,

    I?m begginner with asterisk and i need to setup one Support Call Center.

    First of all,

    I want to authenticate my users in call center with AgentCallBackLogin 
or something similar and the tranfer the Logged Agent to main queue.
    I play with some setups from www.voip-info.org.
    But in all of them I have the same problem.

    Call center user dial 123
    AgentCallBackLogin prompt for User and Password
    I enter the same user and password that i have in my agents.conf
    AgentCallBackLogin prompt for a new extension ----> That?s my problem...

    Is there some way to cancel that prompt for a new extension ? I don?t 
wanna give a valid extension to attendant, i only wanna put they on the main 
queue.
    I?ll put my configs below just for checking.
    Any suggestions are pretty welcome.

    Thanks in Advance,

Gleidson Antonio Henriques


--------------------------------- extensions.conf

[trunk-group1]


exten => 0400,1,Answer
exten => 0400,2,Queue(queue-group1|t|||45)
exten => 0400,3,Hangup

[nulled]

exten => 123,1,Answer
exten => 123,2,AgentCallBackLogin(|,@nulled)

exten => 205,1,Answer
exten => 205,2,Wait(2)
exten => 205,3,Record(asterisk-recording%d:gsm)
exten => 205,4,Wait(2)
exten => 205,5,Playback(${RECORDED_FILE})
exten => 205,6,Wait(2)
exten => 205,7,Hangup

-------------------------------------------------------------------------

----------------------------------- agents.conf

agent => 01,123,Name1
agent => 02,1234,Name2

-------------------------------------------------------------------------

----------------------------------- queues.conf

persistentmembers = no

[queue-group1]
musiconhold = default
strategy = ringall
member => Agent/01
member => Agent/02

--------------------------------------------------------------------------

this asks only for a password

exten => 123,1,AgentCallbackLogin(${CALLERIDNUM},${EXTEN})

hope it helps...

Guido 
 
> -----Urspr?ngliche Nachricht-----
> Von: Gleidson Antonio Henriques [mailto:gleidson@predialnet.com.br]
> Gesendet: Samstag, 8. April 2006 18:38
> An: Asterisk-Digium
> Betreff: [asterisk-users] AgentCallBackLogin+Queue
> 
> Hi all,
> 
>     I?m begginner with asterisk and i need to setup one Support Call
Center.
> 
>     First of all,
> 
>     I want to authenticate my users in call center with AgentCallBackLogin
> or something similar and the tranfer the Logged Agent to main queue.
>     I play with some setups from www.voip-info.org.
>     But in all of them I have the same problem.
> 
>     Call center user dial 123
>     AgentCallBackLogin prompt for User and Password
>     I enter the same user and password that i have in my agents.conf
>     AgentCallBackLogin prompt for a new extension ----> That?s my
problem...
> 
>     Is there some way to cancel that prompt for a new extension ? I don?t
> wanna give a valid extension to attendant, i only wanna put they on the
main
> queue.
>     I?ll put my configs below just for checking.
>     Any suggestions are pretty welcome.
> 
>     Thanks in Advance,
> 
> Gleidson Antonio Henriques
> 
> 
> --------------------------------- extensions.conf
> 
> [trunk-group1]
> 
> 
> exten => 0400,1,Answer
> exten => 0400,2,Queue(queue-group1|t|||45)
> exten => 0400,3,Hangup
> 
> [nulled]
> 
> exten => 123,1,Answer
> exten => 123,2,AgentCallBackLogin(|,@nulled)
> 
> exten => 205,1,Answer
> exten => 205,2,Wait(2)
> exten => 205,3,Record(asterisk-recording%d:gsm)
> exten => 205,4,Wait(2)
> exten => 205,5,Playback(${RECORDED_FILE})
> exten => 205,6,Wait(2)
> exten => 205,7,Hangup
> 
> -------------------------------------------------------------------------
> 
> ----------------------------------- agents.conf
> 
> agent => 01,123,Name1
> agent => 02,1234,Name2
> 
> -------------------------------------------------------------------------
> 
> ----------------------------------- queues.conf
> 
> persistentmembers = no
> 
> [queue-group1]
> musiconhold = default
> strategy = ringall
> member => Agent/01
> member => Agent/02