Hi, we are having some trouble with CDR records. Example: Case 1: Customer 12345 calls extension 10. Extension 20 takes the call using Pickup (e.g. *810). I now have two CDRs: 1: 12345 -> 10 2: 20 -> *810 I could live with the second CDR but the first gives the impression as if 12345 was talking to 10 while in real life he/she was talking to 20. How can I fix this? Case 2: We are using Dial commands with several channels e.g. Dial(Zap/10&Zap/20). I cannot see what channel (and therefore the associated default extension with that channel) picked up the call. Is there a way to fix this? Kind regards, JP