asterisk users - Jul 2006 - Agent Attended Transfer Without DTMF

I am trying to figure out a way to give agents the ability to do 
attended transfers without having to touch their "little black boxes"

Plain cold transfers are easy with the manager Redirect action. 

Can anyone think of a way to do this with the manager interface or local 
channel somehow? 

Whatever works reliably including the possibility of sending dtmf to the 
channel somehow other than agents pressing buttons.

Even more puzzling or perhaps less, how could I also do an attended 
transfer where the two agents and the customer are on the line at the 
same time, then the first agent drops back into the queue to take new 
calls?  Possibly using redirect to direct the three parties into a 
meetme room?

The goal is to do this via a webpage through the manager interface.

Thanks,
Steve

----- Steve Totaro <stotaro@asteriskhelpdesk.com>
wrote:
> Even more puzzling or perhaps less, how could I also do an attended 
> transfer where the two agents and the customer are on the line at the
> same time, then the first agent drops back into the queue to take new
> calls?  Possibly using redirect to direct the three parties into a 
> meetme room?
Yes, that would be the technique that most people would recommend. Redirect the
first two parties into MeetMe, then add the third one, then drop out the agent
that no longer needs to be involved. If you want to optimize it, you even
Redirect the remaining two parties back out of the MeetMe as well so they are
connected directly to each other.

-- 
Kevin P. Fleming
Senior Software Engineer
Digium, Inc.