I have seen a few requests to allow people to ring different groups depending on how long a queue call has been left unanswered. I have a suggestion on how this can be accomplished. Suppose for a moment that calls that timed out were treated the same as calls that had come back with a busy or congestion message. Then, when a call has been unanswered in a queue, it will move on to the next group. At least this is the way I would conceptually believe it should work. As of my testing (on 1.2.5), this NOT the way it works. Take for instance: [myQ] music = muzak strategy = ringall context = lemmeout timeout = 15 weight = 0 wrapuptime = 0 announce-holdtime = once member => SIP/007 member => SIP/008 member => SIP/009 member => SIP/107,1 member => SIP/108,1 member => SIP/109,1 member => SIP/207,2 member => SIP/208,2 What this should do is ring the first 3 extensions. If they are busy and/or don't answer, ring the first 6. If they are busy/don't answer, then go ahead and ring them all. Has this been fixed in a later release? Would this break any body's application? I'm interested to hear any thoughts on the subject. Thanks, David