asterisk users - Jul 2006 - Queue RoundRobin

Hi,
I'm setting up a new asterisk for an ecommerce company with cust sup dept.
The problem I'm having is with Roundrobin (and rrmemory also):
Let's suppose that I have 2 agents logged in into a queue. When a client
calls, and both agents are available. It rings the first one, but it
doesn't answer the phone. The timeout takes effect and it should start
ringing the second agent. But it doesn't. It keeps ringing the first one
until it answers the phone

Here's my queue.conf:


[general]

[QueueEN]
announce = ann-english
strategy = rrmemory
timeout = 5
retry = 1
wrapuptime=0
maxlen = 0
announce-frequency = 20
announce-holdtime = once

queue-youarenext = queue-youarenext
queue-thereare  = queue-thereare
queue-callswaiting = queue-callswaiting
queue-thankyou = queue-thankyou
member => Agent/@1
member => Agent/@2,1


[QueueES]
strategy = rrmemory
timeout = 5
retry = 5
wrapuptime=0
maxlen = 0
announce = ann-spanish
announce-frequency = 10
announce-holdtime = once
queue-youarenext = queue-youarenext
queue-thereare  = queue-thereare
queue-callswaiting = queue-callswaiting
queue-thankyou = queue-thankyou
member => Agent/@1
member => Agent/@2,1



The timeout is set too low so the test is faster.


Cheers,
Santiago

Hi Santiago,
Unless it is a typo on the wiki, I think you want your queue.conf to be 
like this:

member => Agent/@1
member => Agent/:2,1

That way you include group 1, and then include group 2 with 
consideration of penalty. From the problem you are having it sounds like 
the agent whose phone keeps ringing is in a lower penalty then the other 
agent. Are both agents in the same group? If you make the one agent busy 
does it ring to the next phone? If not, what does the CLI say when it 
tries to connect the next call to the second phone?

Kevin

Santiago del Castillo wrote:
> Hi,
> I'm setting up a new asterisk for an ecommerce company with cust sup
dept.
> The problem I'm having is with Roundrobin (and rrmemory also):
> Let's suppose that I have 2 agents logged in into a queue. When a
client
> calls, and both agents are available. It rings the first one, but it
> doesn't answer the phone. The timeout takes effect and it should start
> ringing the second agent. But it doesn't. It keeps ringing the first
one
> until it answers the phone
>
> Here's my queue.conf:
>
>
> [general]
>
> [QueueEN]
> announce = ann-english
> strategy = rrmemory
> timeout = 5
> retry = 1
> wrapuptime=0
> maxlen = 0
> announce-frequency = 20
> announce-holdtime = once
>
> queue-youarenext = queue-youarenext
> queue-thereare  = queue-thereare
> queue-callswaiting = queue-callswaiting
> queue-thankyou = queue-thankyou
> member => Agent/@1
> member => Agent/@2,1
>
>
> [QueueES]
> strategy = rrmemory
> timeout = 5
> retry = 5
> wrapuptime=0
> maxlen = 0
> announce = ann-spanish
> announce-frequency = 10
> announce-holdtime = once
> queue-youarenext = queue-youarenext
> queue-thereare  = queue-thereare
> queue-callswaiting = queue-callswaiting
> queue-thankyou = queue-thankyou
> member => Agent/@1
> member => Agent/@2,1
>
>
>
> The timeout is set too low so the test is faster.
>
>
> Cheers,
> Santiago
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