Dean @ INKnBITs
2006-Jul-14 02:15 UTC
[asterisk-users] ACD rejected calls with out going to Voicemail
I have an ACD asterisk system running, and if a call gets put through to an agent and they hit the reject key (if they are busy), it puts the call to their voicemail. I would like the call to stay in the queue and try another agent. Is this possible? Thanks for your help. Dean.