Dear Group, I have a requirement for the agents in the call queue to be able to transfer calls to other people within the organization and/or outside. Unfortunately when I add tT to the Dial Command i.e. exten => 0423,1,Dial(SIP/phone51,20,tT) When the agent presses # to acknowledge the call it sometimes starts the transfer process and does not acknowledge the call. Can someone please explain what the issue is here and how I can overcome this? Many Thanks Shad Mortazavi ------------------------------------------------------ Nexus Group Technical Manager n|m Nexus Management plc
On 7/7/06, Shad Mortazavi <Shad.Mortazavi@nexusmgmt.com> wrote:> Dear Group, > > I have a requirement for the agents in the call queue to be able to > transfer calls to other people within the organization and/or outside. > > Unfortunately when I add tT to the Dial Command > > i.e. exten => 0423,1,Dial(SIP/phone51,20,tT) > > When the agent presses # to acknowledge the call it sometimes starts the > transfer process and does not acknowledge the call. > > Can someone please explain what the issue is here and how I can overcome > this?Use the digitmapping option in features.conf to change the key required for a transfer. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/
Just change the key for the transfer in features.conf ;) Example: [featuremap] blindxfer =>*1 ; Blind transfer disconnect => #1897 ; Disconnect ;automon => *1 ; One Touch Record atxfer => * ; Attended transfer had Mortazavi a ?crit :> Dear Group, > > I have a requirement for the agents in the call queue to be able to > transfer calls to other people within the organization and/or outside. > > Unfortunately when I add tT to the Dial Command > > i.e. exten => 0423,1,Dial(SIP/phone51,20,tT) > > When the agent presses # to acknowledge the call it sometimes starts the > transfer process and does not acknowledge the call. > > Can someone please explain what the issue is here and how I can overcome > this? > > Many Thanks > > Shad Mortazavi > ------------------------------------------------------ > Nexus Group Technical Manager > n|m Nexus Management plc > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
r u using queues. if u are, then open the agents.conf file and fine the following line ;ackcall=yes this option when enabled and set to 'yes' forces the agents to press # to acknowledge the call. if you set ackcall=no then agents dont have to press # and call will be acknowledged without automatically when the agent picksup the reciever. On 7/7/06, Shad Mortazavi <Shad.Mortazavi@nexusmgmt.com> wrote:> > Dear Group, > > I have a requirement for the agents in the call queue to be able to > transfer calls to other people within the organization and/or outside. > > Unfortunately when I add tT to the Dial Command > > i.e. exten => 0423,1,Dial(SIP/phone51,20,tT) > > When the agent presses # to acknowledge the call it sometimes starts the > transfer process and does not acknowledge the call. > > Can someone please explain what the issue is here and how I can overcome > this? > > Many Thanks > > Shad Mortazavi > ------------------------------------------------------ > Nexus Group Technical Manager > n|m Nexus Management plc > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Regards Rizwan Hisham Software Engineer -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060707/8b7c82ee/attachment.htm