How reliable is Digium hardware in general.? My new TDM400P just died. I am trying to determine if I have a lemon. This a new PC with a Digium TDM400P in it with a single FXO and single FXS card just stopped working today. It has been running less than three weeks with the the FXS card and has the FXO card in it only for about a week. Today the power went out due to a mis-configuration on my part the UPS shut down before the machine shut down. Now, I would not think this should be a problem but the Digium card no longer responds. lspci does not show it either so I presume it dead So, at over 2x the cost is Sangoma hardware more sturdy than the Digium stuff? Right now we are back using the POTS phones with the nice new SPA-922's looking like cute paperweights. Mike (totally UNimpressed with Digium)
> How reliable is Digium hardware in general.? My new TDM400P just died. >I haven't had a Digium card go bad yet that I did not expect to go bad. By this I mean in the 100+ cards that I have installed, the only ones that have gone bad have been in servers that didn't have enough ventilation to handle them Digium cards tend to get very hot. If they stay in an overly hot environment, they tend to malfunction due to that heat and eventually die. If you had the card in a server where there isn't enough airflow, the power spike could have been enough to kill it in this instance. Remember the air flow need, and you should have a relatively reliable Digium experience. Regards, Raymond McKay President RAYNET Technologies LLC http://www.raynettech.com (860) 693-2226 x 31 Toll Free (877) 693-2226
M.Hockings wrote: <snip>> Today the power went > out due to a mis-configuration on my part the UPS shut down before the > machine shut down. Now, I would not think this should be a problem but > the Digium card no longer responds. lspci does not show it either so I > presume it dead >While I don't use the cards anymore, I think it's a bit harsh to immediately point the blame to the card. It could be that the power outage affected the PCI slot where your card sits. Have you tried moving it to another slot? Have you tried using the card on a different machine? Do that first before immediately knocking Digium/Sangoma/whatever off. Flynn
I would love to see some feedback on this as well. I've lost exact count now, but think I've seen about 5-6 failures on their cards TDM400P and TDM2400P cards, mostly FXO but in once case FXS. And I don't deal with that many systems, which makes this really concerning. I've started a thread on the Asterisk Forum to get more feedback on the Sangoma cards as an alternative. I'm finding it hard to think this experience is a total fluke - it would be great to hear other people's experience though - good or bad. philippe From: "M.Hockings" <veeshooter@hockings.net> To: asterisk-users@lists.digium.com Date: Thu, 29 Jun 2006 21:38:20 -0400 Subject: [Asterisk-Users] Digium Hardware Reliability How reliable is Digium hardware in general.? My new TDM400P just died. I am trying to determine if I have a lemon. This a new PC with a Digium TDM400P in it with a single FXO and single FXS card just stopped working today. It has been running less than three weeks with the the FXS card and has the FXO card in it only for about a week. Today the power went out due to a mis-configuration on my part the UPS shut down before the machine shut down. Now, I would not think this should be a problem but the Digium card no longer responds. lspci does not show it either so I presume it dead So, at over 2x the cost is Sangoma hardware more sturdy than the Digium stuff? Right now we are back using the POTS phones with the nice new SPA-922's looking like cute paperweights. Mike (totally UNimpressed with Digium) _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users --------------------------------- Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail Beta. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060629/ba56bf13/attachment.htm
M.Hockings wrote:> How reliable is Digium hardware in general.? My new TDM400P just died. > > I am trying to determine if I have a lemon. This a new PC with a Digium > TDM400P in it with a single FXO and single FXS card just stopped working > today. It has been running less than three weeks with the the FXS card > and has the FXO card in it only for about a week. Today the power went > out due to a mis-configuration on my part the UPS shut down before the > machine shut down. Now, I would not think this should be a problem but > the Digium card no longer responds. lspci does not show it either so I > presume it dead > > So, at over 2x the cost is Sangoma hardware more sturdy than the Digium > stuff? > > Right now we are back using the POTS phones with the nice new SPA-922's > looking like cute paperweights.I've been using a TDM04b since it came out with no failure problems. Digium did replace the card and modules early on, when a card design issue was identified. That's been about two years or so. If you look at the components used on the Digium and Sangoma cards, they are almost identical. Therefore, from a heat generation perspective, both are likely to have the same issues without a reasonable air flow. Given the number of folks on the list that attempt to do things without the technical skills, knowledge, experience, configuration issues, plugging a telco line into a fxs port, poor power supplies, no ups, poor air flow, etc, etc; I don't think you're going to get any "reasonable" response from the list in terms of reliability. For those that seem to have the necessary skills, both Sangoma and Digium cards seem to be fine. Since the TDM card carries a two year warranty (or greater), I'd suggest you contact digium tech support and ask for their assistance in determining whether the card is actually bad. You've already paid for that assistance and they can handle warranty issues as well. R.
On Thursday 29 June 2006 21:38, M.Hockings wrote:> How reliable is Digium hardware in general.? My new TDM400P just died.I have a number of Digium T1 products (T100P, TE410P, TE405P and TE406P) as well as a few TDM400 based boards. No failures in the last 2 years or so.> So, at over 2x the cost is Sangoma hardware more sturdy than the Digium > stuff?Not that I've seen. I also have a number of Sangoma products. Both work very well for me. As an engineer, I can also see that the protection on the interfaces is comparable.> Mike (totally UNimpressed with Digium)I don't think this is a Digium problem, at least not yet. What did their customer service people say? Can you ask for a failure report? You note that power went out. Generally when this occurs there is a very high chance of transient voltage spiking or line swells not only on the residential electrical power grid but also on the telephone network. Do you have any telco line protection in place to protect the card from nasties coming in from the outside? Is the protection correctly installed? How about electrical protection? The MOVs in your power strip and UPS are only good for a few hits before they become ineffective (something they never tell you). Unless you know something more than you've presented here it is a little premature to start pointing fingers. -A.
Andrew, you seem to be assuming a lot. These were spread out across different parts of the country (US), on projects I was involved with but deployed by more than compentent telco and engineering colleagues of mine. And ... in the majority of the cases, they were DOA (not a transient issue, noisy line or not). The warranty is there and Digium or their resellers make good - but the delays in the project and the lossed time are still real. Once working, they do seem to continue working fine. So ... don't try to read too much into it. That is why I am very interested in seeing what others are finding. p From: Andrew Kohlsmith <akohlsmith-asterisk@benshaw.com> To: asterisk-users@lists.digium.com Date: Fri, 30 Jun 2006 08:49:07 -0400 Subject: Re: [Asterisk-Users] Digium Hardware Reliability On Friday 30 June 2006 02:24, Philippe Lindheimer wrote:> I would love to see some feedback on this as well. I've lost exact count > now, but think I've seen about 5-6 failures on their cards TDM400P and > TDM2400P cards, mostly FXO but in once case FXS. And I don't deal with thatThen put proper telco line protection in place! Good lord, it's blindingly obvious to me that you seem to be in a particularly harsh environment and that the protection on the FXO modules was not designed for the type of transient disturbances you're experiencing. -A. --------------------------------- Yahoo! Music Unlimited - Access over 1 million songs.Try it free. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060630/89d89c47/attachment.htm
Thanks for your email, I am currently on annual leave and will return on the 19th July. Many Thanks Scott Pinhorne
Thanks for your email, I am currently on annual leave and will return on the 19th July. Many Thanks Scott Pinhorne
Thanks for your email, I am currently on annual leave and will return on the 19th July. Many Thanks Scott Pinhorne
Thanks for your email, I am currently on annual leave and will return on the 19th July. Many Thanks Scott Pinhorne