asterisk users - Jun 2006 - Re: What happens if the soekris hardware is defective upon arrival? The Cortex Systems way.

Hi all,

first of all thanks for your comments and ideas. I wrote because i
wanted to know if i'm wrong or not and to let others khow how some
companies operate.

I work on technology, i work in the world we move, and i usually are
in charged of handle situatios like that, and what i can tell all of
you is that, if the system is faulty upon recepion, the only one
common practice is open an RMA with the provider and send back the
unit at the provider cost.

I think, as somebody pointed in any of the lists i wrote (related to
soekris technology), that the buying process didn't finish yet because
i didn't receive what i bought. And my point of view seems to be
different in some cases: my money or the money of my company is good,
in my account and in the provider's account, so the gear i got should
work fine, is a contract for both sides, not only for me.

No problem at all, i will send tomorrow (i'm out of office today) the
unit back to Cortex Systems and i will put cleary on the box "faulty"
with some documents as the technical and sales consultant pointed me.
I've got an invoice and a UPS delivery note so no fear at all.

Thanks for all.
Best regards,

Jonathan GF

-- 
si secretum tibi sit, tege illud, vel revela