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sdgesa gaeharth

2006-Jun-22 08:24 UTC

[Asterisk-Users] when I press "transfer" -> blind -> 700 . The user is not able to hear what extension the call was parked on

I am using Polycom 501s with asterisk 1.2.4.
  
  When transfering to call parking wih "#1" -> 700 the user is able
to  hear asterisk tell him what extension the call was parked on.   However,
when I press "transfer" -> blind -> 700 . The user is  not able
to hear what extension the call was parked on. It seems like  the polycom is
hanging up before asterisk is able to finish telling the  user the extension. I
can not tell if this is a problem with the phone,  asterisk, transfers or call
parking. This problem just started  happening a few weeks ago.  Before then ,
blind transfer worked  fine. It must be a config issue somewhere
  
  using "#1" -> 700:
      -- Started music on hold, class 'default', on channel
'Zap/1-1'
    == Parked Zap/1-1 on 701. Will timeout back to extension [incoming] s, 1 in
45 seconds
      -- Added extension '701' priority 1 to parkedcalls
      -- Playing 'digits/7' (language 'en')
   -- Executing ParkedCall("SIP/1000-300e", "701") in new
stack
      -- Stopped music on hold on Zap/1-1
      -- Channel SIP/1000-300e connected to parked call 701
      -- Hungup 'Zap/1-1'
  
  using "transfer" -> blind -> 700
      -- Started music on hold, class 'default', on channel
'Zap/1-1'
    == Parked Zap/1-1 on 701. Will timeout back to extension [incoming] s, 1 in
45 seconds
      -- Added extension '701' priority 1 to parkedcalls
      -- Playing 'digits/7' (language 'en')
      -- Playing 'digits/0' (language 'en')
      -- Playing 'digits/1' (language 'en')
    == Spawn extension (local-access, 97037551131, 1) exited non-zero on
'SIP/1000-d779'
      -- Executing ParkedCall("SIP/1000-5f5a", "701") in new
stack
      -- Stopped music on hold on Zap/1-1
      -- Channel SIP/1000-5f5a connected to parked call 701
      -- Started music on hold, class 'default', on channel
'Zap/1-1'
      -- Stopped music on hold on Zap/1-1
  
  
  Even though the user can not hear the extension the call was parked on,  the
call can be retrieved by guessing. Which I am assumming means the  call was
successfully parked.
  
  Digit map:
  [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|1xxxT
  
  extensions.conf:
  [general]
  static=yes
  writeprotect=no
  autofallthrough=yes
  clearglobalvars=no
  priorityjumping=no
  
  [globals]
  ATTENDANT=SIP/1006&SIP/1002&SIP/1011&SIP/1009
  OUTBOUNDTRUNK=ZAP/g1
  
  [meetme-ext]
  exten => 600,1,MeetMe(1234|Mp|98765)
  
  [extentions]
  include => parkedcalls
  include => meetme-ext
  include => direct-to-voicemail
  exten => _10XX,1,Dial(SIP/${EXTEN},20,t)
  exten => _10XX,n,Answer
  exten => _10XX,n,VoiceMail(u${EXTEN}@voicemail)
  exten => _10XX,n,Hangup()
  
  [voicemail]
  exten => _910XX,1,Wait(1)
  exten => _910XX,n,VoiceMailMain(${EXTEN:1}@voicemail)
  
  [direct-to-voicemail]
  exten => _810XX,1,VoiceMail(u${EXTEN:1}@voicemail)
  exten => _810XX,n,Hangup()
  
  [local]
  include => extentions
  include => voicemail
  
  [incoming]
  exten => s,1,Answer
  exten => s,n,Wait(2)
  exten => s,n,Set(TIMEOUT(response)=15)
  exten => s,n,Background(intro)
  exten => s,n,WaitExten()
  exten => s,n,Playback(vm-goodbye)
  exten => s,n,Hangup()
  exten => 0,1,Dial(${ATTENDANT},20,t)
  exten => 0,n,Playback(vm-nobodyavail)
  exten => 0,n,Hangup()
  exten => 1,1,Directory(voicemail,extentions,f)
  exten => 2,1,Directory(voicemail,extentions)
  include => meetme-ext
  include => extentions
  exten => i,1,Playback(pbx-invalid)
  exten => i,2,Goto(incoming,s,1)
  exten => t,1,Playback(vm-goodbye)
  exten => t,2,Hangup()
  
  [outbound]
  ignorepat => 9
  include => parkedcalls
  exten => _9XXXXXXXXXX,1,Dial(${OUTBOUNDTRUNK}/ww${EXTEN:1},30,T)
  exten => _9XXXXXXXXXX,2,Congestion()
  exten => _9XXXXXXXXXX,102,Congestion()
  exten => _91900NXXXXXX,1,Congestion()
  exten => _91976NXXXXXX,1,Congestion()
  exten => _91[123456789]XXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/ww${EXTEN:1},30,T)
  exten => _91[123456789]XXNXXXXXX,2,Congestion()
  exten => _91[123456789]XXNXXXXXX,102,Congestion()
  exten => 9911,1,Dial(${OUTBOUNDTRUNK}/ww911)
  exten => 9411,1,Dial(${OUTBOUNDTRUNK}/ww411)
  exten => 0,1,Dial(${OUTBOUNDTRUNK}/ww0)
  
  [local-access]
  include => local
  include => outbound
  
  
  features.conf:
  [general]
  parkext =>  700                   ; What ext. to dial to park
  parkpos =>  701-720               ; What extensions to park calls on
  context => parkedcalls          ; Which context parked calls are in
  parkingtime =>  45                ; Number of seconds a call can be parked
for
  
  [featuremap]
  blindxfer => #1
  
  Thanks
  
 		
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James Texter

2006-Jun-22 08:34 UTC

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[Asterisk-Users] when I press "transfer" -> blind -> 700 . The user is not able to hear what extension the call was parked on

This is the way blind transfers work.  The transferring party doesn?t get to
hear anything.  For call parking, you have no choice but to use supervised
transfer if you want the user to hear the parking space.  If it worked
before, it must have been dumb luck with the timing.


On 6/22/06 10:24 AM, "sdgesa gaeharth"
<pollux1234567890@yahoo.com> wrote:
> I am using Polycom 501s with asterisk 1.2.4.
>   
>   When transfering to call parking wih "#1" -> 700 the user is
able to  hear
> asterisk tell him what extension the call was parked on.   However, when I
> press "transfer" -> blind -> 700 . The user is  not able to
hear what
> extension the call was parked on. It seems like  the polycom is hanging up
> before asterisk is able to finish telling the  user the extension. I can
not
> tell if this is a problem with the phone,  asterisk, transfers or call
> parking. This problem just started  happening a few weeks ago.  Before then
,
> blind transfer worked  fine. It must be a config issue somewhere
>   
>   using "#1" -> 700:
>       -- Started music on hold, class 'default', on channel
'Zap/1-1'
>     == Parked Zap/1-1 on 701. Will timeout back to extension [incoming] s,
1
> in 45 seconds
>       -- Added extension '701' priority 1 to parkedcalls
>       -- Playing 'digits/7' (language 'en')
>    -- Executing ParkedCall("SIP/1000-300e", "701") in
new stack
>       -- Stopped music on hold on Zap/1-1
>       -- Channel SIP/1000-300e connected to parked call 701
>       -- Hungup 'Zap/1-1'
>   
>   using "transfer" -> blind -> 700
>       -- Started music on hold, class 'default', on channel
'Zap/1-1'
>     == Parked Zap/1-1 on 701. Will timeout back to extension [incoming] s,
1
> in 45 seconds
>       -- Added extension '701' priority 1 to parkedcalls
>       -- Playing 'digits/7' (language 'en')
>       -- Playing 'digits/0' (language 'en')
>       -- Playing 'digits/1' (language 'en')
>     == Spawn extension (local-access, 97037551131, 1) exited non-zero on
> 'SIP/1000-d779'
>       -- Executing ParkedCall("SIP/1000-5f5a", "701")
in new stack
>       -- Stopped music on hold on Zap/1-1
>       -- Channel SIP/1000-5f5a connected to parked call 701
>       -- Started music on hold, class 'default', on channel
'Zap/1-1'
>       -- Stopped music on hold on Zap/1-1
>   
>   
>   Even though the user can not hear the extension the call was parked on, 
the
> call can be retrieved by guessing. Which I am assumming means the  call was
> successfully parked.
>   
>   Digit map:
>   [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|1xxxT
>   
>   extensions.conf:
>   [general]
>   static=yes
>   writeprotect=no
>   autofallthrough=yes
>   clearglobalvars=no
>   priorityjumping=no
>   
>   [globals]
>   ATTENDANT=SIP/1006&SIP/1002&SIP/1011&SIP/1009
>   OUTBOUNDTRUNK=ZAP/g1
>   
>   [meetme-ext]
>   exten => 600,1,MeetMe(1234|Mp|98765)
>   
>   [extentions]
>   include => parkedcalls
>   include => meetme-ext
>   include => direct-to-voicemail
>   exten => _10XX,1,Dial(SIP/${EXTEN},20,t)
>   exten => _10XX,n,Answer
>   exten => _10XX,n,VoiceMail(u${EXTEN}@voicemail)
>   exten => _10XX,n,Hangup()
>   
>   [voicemail]
>   exten => _910XX,1,Wait(1)
>   exten => _910XX,n,VoiceMailMain(${EXTEN:1}@voicemail)
>   
>   [direct-to-voicemail]
>   exten => _810XX,1,VoiceMail(u${EXTEN:1}@voicemail)
>   exten => _810XX,n,Hangup()
>   
>   [local]
>   include => extentions
>   include => voicemail
>   
>   [incoming]
>   exten => s,1,Answer
>   exten => s,n,Wait(2)
>   exten => s,n,Set(TIMEOUT(response)=15)
>   exten => s,n,Background(intro)
>   exten => s,n,WaitExten()
>   exten => s,n,Playback(vm-goodbye)
>   exten => s,n,Hangup()
>   exten => 0,1,Dial(${ATTENDANT},20,t)
>   exten => 0,n,Playback(vm-nobodyavail)
>   exten => 0,n,Hangup()
>   exten => 1,1,Directory(voicemail,extentions,f)
>   exten => 2,1,Directory(voicemail,extentions)
>   include => meetme-ext
>   include => extentions
>   exten => i,1,Playback(pbx-invalid)
>   exten => i,2,Goto(incoming,s,1)
>   exten => t,1,Playback(vm-goodbye)
>   exten => t,2,Hangup()
>   
>   [outbound]
>   ignorepat => 9
>   include => parkedcalls
>   exten => _9XXXXXXXXXX,1,Dial(${OUTBOUNDTRUNK}/ww${EXTEN:1},30,T)
>   exten => _9XXXXXXXXXX,2,Congestion()
>   exten => _9XXXXXXXXXX,102,Congestion()
>   exten => _91900NXXXXXX,1,Congestion()
>   exten => _91976NXXXXXX,1,Congestion()
>   exten =>
_91[123456789]XXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/ww${EXTEN:1},30,T)
>   exten => _91[123456789]XXNXXXXXX,2,Congestion()
>   exten => _91[123456789]XXNXXXXXX,102,Congestion()
>   exten => 9911,1,Dial(${OUTBOUNDTRUNK}/ww911)
>   exten => 9411,1,Dial(${OUTBOUNDTRUNK}/ww411)
>   exten => 0,1,Dial(${OUTBOUNDTRUNK}/ww0)
>   
>   [local-access]
>   include => local
>   include => outbound
>   
>   
>   features.conf:
>   [general]
>   parkext =>  700                   ; What ext. to dial to park
>   parkpos =>  701-720               ; What extensions to park calls on
>   context => parkedcalls          ; Which context parked calls are in
>   parkingtime =>  45                ; Number of seconds a call can be
parked
> for
>   
>   [featuremap]
>   blindxfer => #1
>   
>   Thanks
>   
> 
>  
> 
> Yahoo! Groups gets better. Check out the new email design.
>
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> 
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Brian Vincent (C)

2006-Jun-22 08:46 UTC

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[Asterisk-Users] when I press "transfer" -> blind -> 700 . The useris not able to hear what extension the call was parked on

> However, when I press "transfer" -> blind -> 700 . 
> The user is not able to hear what extension the call 
> was parked on.
It's blind - so it's working as expected.  On a blind transfer the phone
set disconnects as soon as you press "blind".  Just make sure you do a
supervised transfer instead. 

-------------------
Brian Vincent
Copper Mountain Telecom
vincentb@coppercolorado.com 
 
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Andrew Kohlsmith

2006-Jun-22 08:52 UTC

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[Asterisk-Users] when I press "transfer" -> blind -> 700 . The user is not able to hear what extension the call was parked on

On Thursday 22 June 2006 11:24, sdgesa gaeharth wrote:> transfers or call parking. This problem just started  happening a few weeks
> ago.  Before then , blind transfer worked  fine. It must be a config issue
> somewhere
What did you change?  Can you roll back and get it to work properly again?  If 
so, get packet traces of the communication between the phone and Asterisk and 
compare them.

-A.

Doug Lytle

2006-Jun-22 09:00 UTC

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[Asterisk-Users] when I press "transfer" -> blind -> 700 . The user

sdgesa gaeharth wrote:> I am using Polycom 501s with asterisk 1.2.4.
>
> When transfering to call parking wih "#1" -> 700 the user is
able to
> hear asterisk tell him what extension the call was parked on.  
> However, when I press "transfer" -> blind -> 700 . The user
is not
> able to hear what extension the call was parked on. It seems like the 
> polycom is hanging up before asterisk is able to finish telling the 
> user the extension. I can not tell if this is a problem with 
Don't press the blind button.  Do a Transfer, 700, send.  You'll here 
the parked extension and then press Transfer.

Doug

-- 
 
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary
Safety, deserve neither Liberty nor Safety."

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