asterisk users - May 2006 - Agent Callback, how to "see" wath queue is calling the agent?

This is the problem:

two Queues

Agent logged in as "agentcallback" and member of the two queues.

When a call come in the queue, asterisk "call" the extension provided
by the agentcallbacklogin.

The need is in the extension to have a variable with the "queue" id.

something like:

exten => _6XXX,1,Noop(AGENT ${EXTEN:1})
exten => _6XXX,n,UserEvent(FOP_Popup|URL:
/cmgr/api/popup?e=${EXTEN:1}&cid=${CALLERIDNUM}&q=${QUEUE})
exten => _6XXX,n,DIAL(ZAP/g2/1234567${EXTEN:1},30)
exten => _6XXX,n,Hangup

Any idea?

Thnks.

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Could you just set the variable in the part of the dialplan where they enter
the queue and then reference it here?

Thanks,
Kyle


On 5/26/06, Massimo Nuvoli <massimo@archivio.it>
wrote:
>
> This is the problem:
>
> two Queues
>
> Agent logged in as "agentcallback" and member of the two queues.
>
> When a call come in the queue, asterisk "call" the extension
provided
> by the agentcallbacklogin.
>
> The need is in the extension to have a variable with the "queue"
id.
>
> something like:
>
> exten => _6XXX,1,Noop(AGENT ${EXTEN:1})
> exten => _6XXX,n,UserEvent(FOP_Popup|URL:
> /cmgr/api/popup?e=${EXTEN:1}&cid=${CALLERIDNUM}&q=${QUEUE})
> exten => _6XXX,n,DIAL(ZAP/g2/1234567${EXTEN:1},30)
> exten => _6XXX,n,Hangup
>
> Any idea?
>
> Thnks.
>
>
>
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Kyle Sexton ha scritto:
> Could you just set the variable in the part of the dialplan where they
> enter the queue and then reference it here?
> 
:-) very simple, tested but not working, and logically i think it is
right.

In asterisk a variable (dialplan SET) is bound to the "incoming
channel", but, when the agentcallback is called there is not link with
the "incoming channel", as the user called must pickup the phone and
confirm the call answer.

As there is some exception (like CALLERID) i think there is some info
missing (or never requested) calling the "callback" procedure...

I think, but my thinking may be wrong.


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