Hi all. Is it possible to make all the queue stuff (pre-pick up, music-on-hold, announce position, etc.) just kick in when there is no queue member available? If there is one available, just ring the member while the external call is still ringing, and when the member answers it, asterisk answer the incoming call and bridge them together. Just like any normal incoming call. But, if the queue run out of available members, then put people on hold, explain you are very busy, make them hear music, etc. That may be possible with very much hand tweaking and scripts, just would like to hear from more experienced users. P.S.: I know about the option to swap MOH for a ringback tone, but that is not exactly what I want (I would like to also get rid of anouncements if members available, and *not* get rid of MOH if no members available). Thank you, Andre -- Andre Ruiz <andre.ruiz@gmail.com> Curitiba, PR, Brasil